Customer Relationship Manager

hace 4 días

Santiago de Chile NCR A tiempo completo

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

ITLE: Cust Relationship Manager

LOCATION: Chile (hibrido)

GRADE: 12
- Resumen del puesto

En este rol se trata de brindar a los clientes un punto de contacto de NCR desde el momento en que informan un incidente hasta que se resuelve, administrando todos los aspectos de la entrega de los Servicios de NCR al cliente. Proporcionar análisis y acciones que conduzcan a mejorar la satisfacción del cliente, mejorar la fidelidad del servicio y la rentabilidad. Debe tener un conocimiento profundo de los sistemas de servicios, las operaciones, las políticas y las especificaciones del contrato del cliente que se utilizan para resolver las situaciones de los clientes. Debe poder identificar rápidamente los próximos pasos en el proceso de resolución de problemas aprovechando las prácticas de ITIL. Evaluar activamente el entorno de los clientes e identificar proactivamente acciones para la mejora continua. El rol de administrador de relaciones con el cliente puede ser un rol independiente o parte de una relación con el cliente dedicada.

Tareas laborales diarias
- Gobierno de Cliente
- Envío de reportes de KPI y Performance
- Evitar despachos innecesarios a campo
- Soporte a los Técnicos de campo
- Manejo de P&L de clientes
- Liderazgo de Equipos
- Manejo de Oportunidades de ventas
- Adecuado control de la base de datos de clientes para su correcta atención

Calificaciones Básicas:

- Graduado en Administraciónde Empresas; Analise en Sistemas
- Inglés Avanzado
- Herramientas de gestión
- Paquete de office, Excel experto, herramientas de visualización de datos (Preferente)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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