Technical Support Analyst

Requisition ID: 34827- Job Location(s): Santiago, CLThis position offers excellent possibilities to develop personal and professional skills. You will be a part of Danfoss Drives - one of the world’s largest variable-speed AC drive manufacturers in the industry. You will be working directly with Danfoss customers and Danfoss product end users. You are expected to demonstrate Danfoss values and behaviors while supporting customers on the customer site or remotely. You are also expected to network in this role with other technical experts at Danfoss Drives. Tight cooperation and proactive communication with sales and other relevant teams is essential to satisfy customer needs both in the pre-delivery and post-delivery phases of the project.

**Responsibilities**:
Responsibilities for this position include, but are not limited to, the following:

- Assist other Danfoss engineers with technical issues
- Applications support particularly in the field support aspect
- Technical training in the area of technical expertise
- Successful start-up and commissioning of single drives and drives systems
- Field troubleshooting, repair & on-site support
- Field performance measurements for customer drive/drive system
- Provide other field services to customers as assigned
- Factory acceptance tests
- Oversee the project delivery at the customer site, site installation & commissioning supervision
- Provide information from the site in customer documentation
- Accommodate on-site changes as required with leadership in determining the necessity and complexity of the change
- Secure signed, approved service report from the customer
- Document and report any service actions done at the customer site to the Customer/Sales Force
- Provide feedback about drive or drive system performance on customer installation
- Frequent travel is required
- Perform other duties as assigned

**Background & Skills**:
**Background & Skills**

Basic Minimum Qualifications Required
- Bachelor's degree in Electrical/Electronic Engineering Technology, Electrical Engineering, Automation, AND/OR 5-10 Years of relevant hands-on experience in AC Drives projects.
- Understanding of drive dimensioning, drive controls design, and selection of power and control components is required to understand the proper operation of the drive
- Knowledge of medium voltage drives systems is an asset
- Knowledge of PLC systems and various communications protocols is beneficial
- Proficient in EPlan P8 and AutoCAD to quickly create and modify drawing sets containing power, control, and mechanical layouts
- Willing to travel abroad and work in a multicultural environment
- Travel requirement on this job.
- Focus on service to customers
- Good communication and analytical skills
- “Challenge is a possibility” attitude
- Willing to work in different environments & locations
- Energetic self-starter in order to “finish” delivery projects to help secure future business with customer
- Must have strong interpersonal skills to guide the project through the commissioning phase
- Drive continuous improvement efforts to develop

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factorie