Global IT Production Management Specialist

**Posted Date**:November 19, 2021

**Job Type**:Regular Full-Time

**Req #**:JR4624

**Location**:Mexico City

**Job Category**:Information Technology

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

**Position Purpose**
- Member of the Global Production Management team that provides second level support for global production management processes and engage business partners and customers for production process issue resolution.
- Manage and improve IT environment maintenance activities such as outages and releases and support IT projects with production process implementation. Functions as an analytical & administrative resource for Global Production Management.
- Additionally, provides support within the wider Application Infrastructure Services group. Helping to drive increased automation and orchestration within the scope of team services and to expand usage of Cloud Native services

**Scope**

Global

**Measures**
- Incident & Request resolution SLA’s
- Objectives for Performance Development Process (OP)
- Business value delivery from IT (measured by BVA - Brambles Value Added)
- Project milestones and quality criteria

**Major/Key Accountabilities**
- Supports automation and orchestration of services within the function, including expansion of Cloud Native services on our AWS and Azure platforms
- Manage daily production processes such as batch jobs, interfaces, and file transfers across multiple Enterprise Applications
- Manage Month-end and Year-end production processing activities
- Manage the co-ordination and orchestration of system and whole environment planned outages and releases.
- Support IT projects with implementation of new production processes
- Provide technical support for environments and tools used by GPM team to manage production processes
- Maintain Documentation to a high standard

**Challenges/**
**Problem Solving**
- Strong problem solving, organization, decision-making, communication, and time management skills
- Fast past environment
- Ability to multi-task

**Authority/ Decision Making**

Production process implementation and management decisions

**Key contacts**

Internal
- IT Functional Groups (Developers, BA’s, System Analysts, Project Managers)
- IT Infrastructure Operations
- Business Partners

External
- External business partners that interface data to or from Brambles
- Vendors of tools used by GPM team

**Qualifications**

**Essential Qualifications**
- Bachelor’s Degree, ideally in Computer Science, Management Information Systems, Engineering, Mathematics or a relevant Business field, or equivalent education/experience

**Desirable Qualifications**
- AWS and/or MS Azure cloud certifications

**Experience**
- 1-3 years experience with AWS and/or MS Azure Cloud services
- 1 specific -2 desirable - flexible approach

**Skills and Knowledge**
- BMC Control-M
- SAP Applications
- AWS and/or MS Azure cloud services
- Automation/Orchestration tools such as XL-Release & Ansible
- Programming and Unix scripting knowledge
- Strong analytical skills and continual improvement mindset
- Knowledge of computer programs including strong Excel, Outlook or similar programs

**Languages**

**Essential**
English

**Preferred Education**

Bachelors

**Preferred Level of Work Experience**

3 - 5 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.