Ejecutivo(a) Comercial

**Descripción de la empresa**

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industry. Transforming global food production to maximize food safety and minimize food loss by making sure **Every Resource Counts**, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be **responsible**. We encourage the freedom to **innovate** and take risks that result in breakthroughs that challenge the status quo. We value **passion** that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
**Descripción del empleo**

The purpose of this position is to strengthen TOMRA’s relationship with customers by promoting and delivering tailored service solutions that enhance equipment performance and customer satisfaction. This position drives service-related revenue through contracts, renewals, upgrades, and other service offerings, while ensuring all activities align with TOMRA’s commercial strategy and customer experience standards.

**Primary Job Functions**

- Own customer relationships for all service sales activities, including contracts, renewals, and upgrades.
- Present service value propositions and negotiate with customers to achieve mutually beneficial outcomes.
- Pursue and qualify opportunities identified by Field Service Engineers (FSEs), Customer Service Coordinators (CSCs), Marketing Assistant, Area Sales Managers (ASMs), or other sources.
- Ensure proposals meet customer requirements and align with TOMRA’s regional commercial strategy.
- Oversee contract closure, ensuring high-quality documentation and long-term customer engagement.
- Support ASMs in region with customer - specific service plans.
- Partner with Business Development and Service leaderships to align regional goals and service sales targets.
- Identify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRA’s value proposition within the region.
- Identify process gaps in service sales activities and propose practical solutions.
- Contribute checking the development and launch of new service products and digital offerings.
- Support business cases for growth initiatives, including upgrade programs, contract renewals, and digital service adoption.
- Act as the escalation point for complex or critical customer cases related to service sales.
- Collaborate with Sales, Service, and Customer Support teams to ensure consistent, high-quality customer experience across all touchpoints.

**Requisitos**
**Education and experience**:

- Bachelor’s degree in Business, Engineering, or a related field; or equivalent combination of education and experience.
- Minimum 2+ experience in service or technical sales, preferably within capital equipment, automation, or food processing industries.
- **Advanced English proficiency (mandatory).**Portuguese is a plus.
- Additional certifications in sales management, negotiation, or relevant technical disciplines are considered an asset.

**Required Skills/ Abilities**:

- Strong customer relationship management skills with a consultative sales approach.
- Experience in developing and managing long-term customer relationships (B2B, distributors, or direct customers).
- Proven ability to negotiate and close service sales contracts, achieving measurable revenue growth, and experience negotiating and closing deals.
- Demonstrated success in achieving or exceeding sales targets.
- Proven track record in selling service contracts, spare parts, retrofits, and upgrades (combined duplicate).
- Familiarity with after-sales service processes, including contracts, renewals, and upgrades (combined duplicate).
- Experience working with cross-functional teams (service engineers, product management, operations).
- Exposure to CRM systems (Salesforce, Dynamics, IFS, etc.) and ability to use data to drive sales performance.
- Strong problem-solving and analytical thinking skills.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a cross-functional, matrixed environment.
- Self-motivated, organized, and able to manage multiple priorities effectively.
- Proficiency in Microsoft Office Suite.

**Work Environment**:

- Ability to work in an open office environment as well as industrial customer worksites.
- Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
- Exposure to food processing environments where machinery and equipment are in operation.

**Travel & Driving**:

- Availability to travel nationally and internationally up to 70%.
- Must have or be able to obtain a valid passport.
- Ability to drive without restrictions in residency country.

**Información adicional**
**You will have long-term career opportunities, with a globally ren