Sr Operations Manager, Global Merchant Ops, Retail

hace 2 semanas

Santiago de Chile Uber A tiempo completo

**About the Role**

Uber is reimagining the future of grocery and retail by building the world's most trusted and expansive marketplace for on-demand delivery of local commerce. As a member of the Global Merchant Operations team within Grocery & Retail (GR), you'll play a key role in delivering an outstanding experience for the merchants on our platform.

You'll support merchants as they grow their businesses with Uber, ensuring they deliver top-tier service to customers through a seamless and rewarding partnership.

In this role, you'll collaborate closely with local operations, commercial teams, and global leadership-as well as our product development teams. You'll lead high-impact projects aimed at making our platform even more valuable to merchants by improving Uber's processes, programs, and products.

This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is excited to solve complex challenges. We're looking for a strategic thinker with strong analytical skills and a passion for delivering operational excellence-someone who can drive long-term initiatives while also identifying and executing quick wins.

**What You'll Do**
- Champion the merchant experience: Drive initiatives that improve how merchants interact with our platform-ensuring our products and services are intuitive, impactful, and built with merchants in mind.
- Analyze and uncover insights: Dive into data from multiple sources to surface trends, identify areas for improvement, and guide business decisions.
- Shape strategy and communicate effectively: Turn insights into clear, actionable recommendations and share them with senior leadership and cross-functional partners.
- Lead impactful projects: Manage cross-functional projects focused on enhancing the merchant experience, from product improvements to operational initiatives.
- Collaborate across teams: Partner with product, legal, operations, and commercial stakeholders to ensure alignment and drive meaningful outcomes.
- Build strong relationships: Work closely with regional and global teams to stay connected to merchant needs and ensure a consistent, high-quality experience across markets.

**Basic Qualifications**
- A minimum of 4 years of experience in strategy, operations, finance, consulting, or a related discipline
- Bachelor's degree in business, economics, engineering, or a related field
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Experience managing and influencing a wide range of stakeholders
- Excellent communication skills (written and verbal), with an ability to tailor messaging to technical and non-technical audiences
- Intermediate to advanced SQL skills
- Proficiency in Excel or Google Sheets and comfort with data analysis tools

**Preferred Qualifications**
- Advanced degree (Master's or equivalent) in business, economics, engineering, or a related field
- Experience in the grocery and/or retail industry
- Previous collaboration with product and engineering teams

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