Sr Strategy

Sr Strategy & Operations Manager, Restaurants At Uber Eats, Operational Excellence is a critical lever to ensure sustainable growth, strong merchant partnerships, and best‑in‑class user experiences. This role represents a unique opportunity to shape how we identify, prioritize, and solve the most impactful operational challenges across Central and South America (CASA). As the Regional Operations Excellence Lead, you will own end‑to‑end initiatives that tackle complex, cross‑market operational problems, identify root causes, design scalable solutions, lead implementation and testing, and ensure continuous review and improvement. In parallel, you will lead the relationship with key regional merchants, ensuring core operational metrics are aligned with company objectives and that commercial and operational trade‑offs are thoughtfully balanced. What the Candidate Will Do Operational Strategy & Problem Solving Identify and prioritize the most critical operational issues across Central and South America through data‑driven analysis and stakeholder input. Develop hypotheses, diagnose root causes, and design scalable solutions that address underlying problems rather than symptoms. Define clear implementation plans, testing frameworks, success metrics, and review cycles to ensure sustained impact. Execution & Cross‑Functional Leadership Lead cross‑functional initiatives in close collaboration with Commercial, Central Operations, Merchant teams, Product, and Regional Leadership. Balance operational excellence with commercial priorities, ensuring trade‑offs are explicit, well‑understood, and aligned with company goals. Ensure full visibility and alignment across teams by clearly communicating priorities, progress, risks, and outcomes. Merchant Performance & Regional Ownership Own the operational relationship with the most strategic merchants in the region. Ensure that all relevant operational metrics meet or exceed company targets, proactively identifying risks and improvement opportunities. Act as a trusted partner to commercial teams, ensuring merchant growth is supported by sustainable operational foundations. Analytics & Insights Leverage advanced SQL and analytical tools to deep‑dive into performance trends, uncover insights, and inform decision‑making. Build and maintain scalable analytical frameworks to monitor operational health and initiative impact across markets. People Leadership & Development Lead, coach, and develop a team of high‑performing analysts. Provide clear, timely, and actionable feedback, supporting individual growth and long‑term career development. Foster a culture of ownership, rigor, and continuous improvement. Preferred Qualifications 5+ years of experience in operations, strategy, consulting, analytics, or related roles within high‑growth or complex organizations. Proven ability to independently lead ambiguous, cross‑functional initiatives from problem definition to execution and impact. Strong strategic mindset with the ability to operate at both high‑level and deep‑dive detail. Advanced proficiency in SQL and analytical tools, with a demonstrated ability to translate data into actionable insights. Excellent stakeholder management skills, with experience navigating matrixed organizations and balancing competing priorities. Strong people leadership skills, including coaching, feedback, and career development. High level of autonomy, initiative, and ownership, with the ability to move fast in a constantly evolving environment. Fluency in Spanish and English. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Internet Marketplace Platforms Location: Santiago, Santiago Metropolitan Region, Chile Referrals increase your chances of interviewing at Uber by 2x. #J-18808-Ljbffr