Technical Support Specialist 1
hace 4 días
We are seeking a full-time **Technical Support Specialist 1 **for our office in Santiago de Chile. In this role, you will be responsible for providing first level support to end users and responding to their needs and/or alerts through basic troubleshooting, resolution or escalation steps.
**Essential Functions**:
- Act as a liaison between advanced support/SME’s and end users and escalates irresolvable issues
- Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) and assist with network printer system maintenance
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
- Monitor conference room performance and maintenance schedule
- Collaborate with team members including sharing knowledge and documenting and contributing to knowledge base and offer suggestions for process improvements
- Maintain records of daily communication transactions, problems, remedial actions taken, and installation activities
- Responsible for working after hours in an “on call” capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams
**Basic Qualifications**:
- High School Diploma or GED **AND** coursework towards completion of a technical degree **OR** a minimum of 2 years IT or technical experience
- Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
- Demonstrated basic familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
- Demonstrated strong and effective verbal, written, and interpersonal communication skills in Spanish and English (English Level: medium to high)
**Desired Qualifications**:
- Outstanding academics
- Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability._
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