Delivery Manager for Software Consulting Firm

FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

We’re most proud of:

- Offering life-changing career opportunities to talented software professionals across the Americas.
- Building highly-skilled software development teams for hundreds of the world’s greatest companies.
- Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
- Our 4.5-star rating on GlassDoor.
- Our client Net Promoter Score of 68, twice the industry average.

**The Position**:

- The Delivery Manager at FullStack (FS) plays a pivotal role in ensuring that our team members are executing on client staffing projects seamlessly and exceptionally. This role demands a deep understanding of our team members, clients, client stakeholders, projects, and the problems they seek to solve. Our Delivery Manager will be instrumental in building trust and visibility with our team and the stakeholders with the goal of maximizing FullStack's role with our clients. Their ultimate aim will be to ensure FullStack outperforms other vendors and ensures our standing as a top-tier provider.

**Responsibilities**:
**Operational and Team Management**
- Understand and articulate the problem that FS is solving for the client, and ensure we continue to provide the best solutions.
- Deep understanding of each team member under your purview, their role within the client’s team and responsibilities, skill, proficiency, reliability, productivity and level of trust built with the client.Deep understanding of the clients business, organization, stakeholders, teams and projects.
- Serve as the primary contact for escalating operational issues such as team dynamics, performance, and availability.
- Conduct recurring one-on-ones with team members and gather feedback from the client's focal points for performance improvement.
- Regularly audit time entries to ensure tasks are being accurately logged.
- Support the onboarding of client resources onto projects and ensure that all developers are meeting both client and FSL performance standards.
- Identify performance issues and provide necessary and implement a plan to resolve the issues.

**Client Engagement and Account Management**:

- Identify and maintain trusted team members on client projects (FullStack’s internal team leads) who can help identify and resolve issues and help with selecting and onboarding new team members.
- Act as the bridge between the client, Sales, and CS teams to define client needs, role requirements, and engagement expectations.
- Maintain an intimate understanding of client projects and visions to ensure alignment and expectations are met consistently.
- Support account leads in conducting Quarterly Business Reviews (QBRs), gathering both internal and external feedback, and providing insights to clients regarding our partnership and their projects.
- Track and help manage budgets, SOWs, and other reporting-related activities on client projects

**New Business Development and Value Proposition**:

- Support the Sales and CS team in identifying areas of growth and potential to strengthen the FullStack value proposition.
- Provide proactive ideas and solutions to clients when appropriate
- Note: It is essential for the Delivery Manager to know each team member and their respective skills, roles, and importance from the client's perspective. The Delivery Manager will also communicate our Performance Management strategies to clients, ensuring they feel supported and equipped to address any performance issues promptly.

**Required Skills**:

- Proven experience in a similar role within a software consulting firm.
- Prior experience in software development/engineering (as a developer or PM)
- Deep understanding of software and IT projects, how they get delivered, built and released
- Exceptional interpersonal and communication skills.
- Detail-oriented with strong organizational and project management skills.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent problem-solving skills and a proactive approach to resolving issues.
- Familiarity with performance management processes.
- Comfortable working in a fast-paced, dynamic environment.

**Benefits**:

- Competitive Salary.
- Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays).
- 100% remote work.
- The ability to work with leading startups and Fortune 500 companies.
- Health, dental, vision insurance.
- 401(k) w/ 4% match.
- Virtual company events e