Assistant Store Manager

Purpose
Contributes to the achievements of Store KPI targets providing a memorable experience for the customers and living the Brand Values. Supports the team leading and store operations as a third in charge and manage the team assigned. Utilizes expertise and experience to serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor, stockroom and/or cashier procedures.- Key Accountabilities-
Third in charge of people, sales, and operations. Will fulfill the role of manager in charge in case the Store Manager and Assistant Store Manager are absent.
-Works as a key player delivering trainings in the store for new joiners and existing staffs relating to the product and selling skills.
-Actively supervises and coordinates team to ensure all customers receives the highest level of service and acts as resource for Sr and Store Professionals, in dealing with complex customer service situations and coordinates operations routines.
-Knows store's goals and constantly works to achieve or exceed them using all available resources inside it.
-Supervises and gives support in the different tasks of the store (e.g. cashier, stockroom, sales), executing them together with the team if necessary.
-Supervises and executes cash operations (including returns, refunds and exchanges, closings of the day, cash handling) if necessary.
-Supervises and executes stockroom operations (receipt of merchandise, cyclical execution, compliance with warehouse standards, among others) if necessary.
-Includes responsibilities of In Store Coach and VM Champ and Digital Champ at the level of supervision, supports and execution if necessary.
-It is a role model in customer service, increasing sales and brand experience through advanced sales techniques and the use of elements of the adidas customer service model ensuring their loyalty.
-Records performance data of their area (e.g. best-selling products, space layout, etc.) and makes any necessary adjustments to promote productivity and efficiency.
Supports the development and performance of the direct team in charge and is responsible for their performance evaluation.
-Actively participates in the scheduled training sessions and support the training of other team members.
-Complies with store policies and procedures to maintain a safe shopping and working environment.
-Responsible for directly providing the post sales service based on current omnichannel solutions and procedures
- Team leader (Cashier)
Works as a key player as responsible for cashier operations and completing sales transactions quickly and accurately while adhering to cash protection procedures.
-Handles returns, refunds and exchanges accurately.
-Acts as resource for cashiers in dealing with complex customer service and cashier operational situations.
-Responsible of the training of team members on key teller procedures and behaviors.
- Team leader (Stockroom)
Responsible for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures.
-Accurately records and manages all inter-store and warehouse inventory movement and do this in a timely manner.
-Ensures adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity.
- Knowledge and soft skills
Growth mindset: The ability to demonstrate agility and responsiveness in retail environment.
-Effective communication: Capable of identifying missing conversations and their impact, develop a structured approach to deliver uncomfortable messages in a constructive way. Critical factor to enable great customer experience through storytelling as a narrative efficiency
-Drive execution: Translates to retail execution which will ensure that the overall brand strategy and processes is executed in retail stores, generating excellence of store operation processes
-Feedback: Being able to ask for feedback, give more meaningful feedback and, turn the feedback you receive into actionable goals, enabling you to improve yourself and your team's growth in retail environment
- LEADERSHIP SKILLS
Strategic thinking: The ability to plan, to prepare strategies and conjure ideas that will both cope with changing environments and consider the various challenges that lie ahead.
-Problem solving: Capacity to exert control over the environment identifying the situations, figuring out why they are broken and determining a course of action to fix them.
- Qualifications and experience
Must have a high school diploma or general education degree (GED)
-Minimun 12 months experience working in a retail environment.
-Advanced selling experience and comprehensive product, retail and industry understanding
-Basic numeracy, literacy, and verbal communication skills
-Must be 18 years of age or older

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