Sr Customer Success Manager

Join us at Entrust
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

We're looking for a
Sr Customer Success Manager - Santiago, Chile
We're looking for a proven and entrepreneurial Senior Customer Success Manager (CSM) to grow, nurture and retain our Latin American (LATAM) accounts for our Identity Security (IDV) solutions. Part of our established Americas team, you'll manage a portfolio of existing accounts and be responsible for new customer implementations / onboarding for customers across the LATAM region.

Building and maintaining excellent relationships with client-side C-level and senior managers, you'll deeply understand their priorities and problems, and help them realize value from their Entrust investment. In doing so you'll help maximise partnership and revenue opportunities for Entrust. Ensuring our customers have the very best Entrust experience includes managing issues, running QBRs, and setting the stage for cross-selling/up-selling relevant products and services in partnership with Sales.

• We offer flexibility
• We offer a diverse work environment
• Futureproof your career with a job in information security

As a Senior Customer Success Manager at Entrust you will:

• Manage and forecast your book of business (ongoing usage revenue, renewals, partnering with the Sales AE on up/cross sales)
• Work side-by-side with our Account Executive, Solutions Engineering and Product teams to retain a strong service offering and deliver the best Entrust experience possible to our customers
• Solve client challenges by working in. Partnership with clients and and presenting solutions
• Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements)
• Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing)

We're looking for a Senior Customer Success Manager who has:

• 5+ years solid experience in Client Service Management / Customer Success / Account Management / Technical Account Management / Implementation or similar
• Experience of managing a book of business value around USD$3m+, along with quarterly KPIs, such as revenue usage and retention rates
• Good commercial business and technical acumen, understanding client challenges with IT development and deployment, especially in the SaaS market
• A strong solutions focus, with emphasis on helping customers meet business outcomes
• Demonstrable Stakeholder Management skills, both within service providers and customer teams
• The ability to present complex information concisely with sound reasoning and strong attention to detail
• Being the voice of the customer internally, including experience of partnering with Product teams
• Used to dealing with conflict and issue management, resolving problems that help customer and service provider
• First class negotiation skills
• Evidence of good data analytical skills
• Fluent in English and Spanish, Portuguese is preferred
• Experience working in SaaS, Security or similar industries preferred

Why Should You Apply?

• Leader in the security industry
• Friendly, supportive & knowledgeable teams
• Opportunities for on-the-job training
• You'll help secure identities

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At Entrust, we don't just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world—together.

Apply today
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For US Roles, Or Where Applicable
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian Roles, Or Where Applicable
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
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Xochitl Ticas Lara