Agent Operations Specialist

hace 4 días

Santiago, Metropolitana, Chile eXp Chile A tiempo completo
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Chile. Please note: The working hours for this position are 8:00AM to 5:00pm AST and provides support to eXp Puerto Rico. Who is eXp?  Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.   Come join us at eXp Realty – a 8x Glassdoor Best Places to Work organization  What you will do:  The Transactions department ensures the integrity, compliance, and efficiency of real estate transactions. It guarantees that processes, documents, and reports align with company policies and local regulations. The Agent Operations Specialist supports agents, optimizes workflows, mitigates compliance risks, and ensures timely payments by coordinating with Finance. This role also audits business activity, tracks agent productivity, and serves as a compliance champion for real estate operations.
 Agent Support Responsibilities
  • Act as the primary point of contact for new agents or teams, addressing questions and concerns.
  • Assist agents with transaction-related inquiries, providing guidance and support.
  • Review agent listings in CRM to ensure data accuracy and compliance.
  • Monitor company real estate portals to ensure listings are aligned with brand standards.
  • Publish and update individual agent listings on portals and manage lead forwarding.
  • Supervise listing's inquiries.
  • Participate in community-building efforts via Slack and Metaverse.
  • Give support to event organization and other operational activities.

 Transaction Responsibilities
  • Supervise, process, and review all transactions from listing to payment.
  • Validate, track, and report on closing documents and commission payments.
  • Support agents on compliance, policy requirements, and transaction best practices.
  • Coordinate with Finance to ensure accurate and timely commission payments.
  • Perform internal audits of unreported transactions and listing activity.

 Tools & Platforms You Will Use
  • Internal invoicing tool
  • HubSpot
  • Slack
  • CODA 
  • Local CRM
  • eXp World
  • Google Drive
  • Canva

 Key Responsibilities & Performance Standards
  • Ensure complete, correct documentation at all transaction stages: listing, promise, closing, and payment.
  • Provide continuous agent support from onboarding through post-closing.
  • Maintain weekly and monthly reports (listings, closings, pending payments).
  • Actively train agents on compliance processes and improve operational performance.
  • Uphold and update templates by country (contracts, disclosures, checklists).
  • Implement the processes established in the SOP.

 How you will grab our attention:
  • Excellent communication and organization skills.
  • Strong understanding of real estate operations and compliance frameworks.
  • Experience with real estate platforms such as CRM, invoicing and HubSpot.
  • Intermediate/Advanced English and Native Spanish fluency.
  • Proactive problem-solver with analytical mindset.
  • Passion for delivering outstanding agent experience.
If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply 
 EEO Statement:  We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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