Customer Experience Supervisor

hace 2 días


San Bernardo, Metropolitana, Chile Flexco A tiempo completo

Propósito del Cargo

¿Te apasiona liderar equipos y garantizar experiencias excepcionales al cliente en el sector industrial y minero?

Buscamos un/a Customer Experience Supervisor para tomar la responsabilidad de liderar el equipo de Customer Experience. Tu misión principal será asegurar una atención integral, consistente y de alta calidad para nuestros clientes, con el objetivo de fortalecer la relación, optimizar procesos, elevar la satisfacción y entregar una experiencia diferenciada en cada punto de contacto .

Responsabilidades Clave

Como líder del área, tus principales tareas incluirán:

Liderazgo y Desarrollo del Talento: Supervisar, acompañar, capacitar y dar coaching continuo al equipo .

Gestión Operativa del Servicio: Garantizar el cumplimiento de estándares y tiempos de respuesta, y servir como punto de escalamiento para casos complejos . También, asegurar la exactitud de precios, descuentos e información comercial .

Mejora Continua y CX: Monitorear la experiencia completa del cliente, e implementar mejoras basadas en métricas clave como VOC (Voz del Cliente) y NPS (Net Promoter Score) .

Relación con Clientes Estratégicos: Trabajar directamente con clientes clave de los sectores minero e industrial, levantando necesidades y coordinando soluciones internas .

Gestión del Conocimiento: Asegurar la actualización constante del equipo en productos, políticas y sistemas, coordinando capacitaciones técnicas con otras áreas .

Requisitos del Postulante

Formación Profesional: Título en Administración, Ingeniería Comercial, Comunicación, Marketing o carrera afín .

Experiencia: Mínimo 8 años de experiencia en Customer Service / Customer Experience .

Experiencia Sectorial: Experiencia comprobable en industria de manufactura y con clientes del sector minero .

Liderazgo: Experiencia comprobable liderando equipos formalmente.

Conocimientos Técnicos: Conocimientos en CRM, mejora continua y herramientas digitales .

Idiomas: inglés (excluyente) y portugués (deseable).

Competencias que Valoramos

Buscamos un perfil con un alto desarrollo en las siguientes habilidades:

  • Liderazgo y coaching
  • Orientación al cliente
  • Comunicación efectiva
  • Análisis y resolución de problemas
  • Gestión del cambio
  • Colaboración transversal


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