Travel Service Associate

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Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

*The primary work location for this position is a home office and only reporting to an ACG facility on an as-needed basis.*

Primary Duties and Responsibilities:

Processes a variety of documents in order to issue or endorse travel accounts or process member requests for reimbursement, etc. Gathers appropriate data (new business, quotes, amendments, reimbursement requests, contractor payment data, etc.) and reviews to ensure accuracy and completeness. Corresponds with and responds to inquiries from sales representatives regarding billing problems and cancellations and to obtain and verify payments, commissions, and other types of information.

Calculates sales commissions, billing amounts, etc. and maintains travel transaction records. Receives and processes cash payments. Enters transactions and balances cash entries in order to input changes into systems. Researches and adjusts account balances when misapplication/overpayment of monies occurs. Contacts district offices, general agents or sales agents to correct receipt-cash discrepancies. In accordance with corporate guidelines and procedures, initiates correspondence to vendors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, etc. Maintains various records on customer accounts, analyzes data and prepares reports as required. Maintains electronic/computer and manual procedures for actions according to established procedures and assists in developing monthly reports, ordering records and investigative reports. Performs other duties as assigned.

Compensation: The hourly rate for this position is $17.00/hr with the opportunity for incentive based on performance.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

None

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High School Diploma or equivalent

Experience:

• processing transactions and posting to appropriate accounts
• investigating and resolving sometimes complex processing problems
• performing mathematical calculations to include addition, subtraction, multiplication, division and percentages
• performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate

Knowledge and Skills:

• systems inquiry, data entry and usage of terminal or personal computer
• basic business grammar and spelling
• business processing procedures
• work within time, productivity and quality constraints
• maintain accurate records, including accurately logging, coding and verifying information
• audit records and computer files
• gather data and prepare reports
• perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages
• compose routine correspondence including letters and memos
• use of telephone regularly to receive and relay information
• operate an adding machine or calculator
• communicate effectively with others in a work environment and with the public
• train less senior staff members in departmental procedures
• Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training.

Preferred Qualifications

• Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)
• Knowledge of basic insurance terminology
• Ability to make discretionary decisions based on existing policy
• Use telephone extensively
• Ability to read a map
• Willingness and ability to work extended or irregular hours, holidays and/or weekends.

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.