IT Operations Associate

Our Essence
Patria is, essentially, a long-lasting and resilient entrepreneurial Partnership, that continually assesses the environment and identifies trends. We quickly adapt our investments and product offering to capture investment opportunities derived from such analysis, delivering consistent results to our clients and creating long-lasting impact for all our stakeholders. We are home to professionals who carry this entrepreneurial spirit as a live and dynamic Partnership, where new members are welcome, and we evolve with their expertise and cultural characteristics. We know how to transform ideas into real business opportunities and are engaged in the development and perpetuation of the Partnership.

About Patria
Patria is made of high performers like you. Behind every result we achieve as a team, there are talented people with unique set of skills: From an entrepreneurial spirit to high a performance mindset. From high-level expertise to a hands-on approach.

It is through these qualities that we have fostered trusting relationships with each of our clients. We proudly highlight our high returns to our investors coupled with our unwavering commitment to ethical values.

That's why we have been known as the regional and sector specialist in alternative asset management with on-the-ground expertise everywhere we operate. Patria anticipates trends to create long-lasting impact for all our stakeholders for over 35 years. We envision to keep delivering consistent results to better serve our clients.

Position Summary
Oversee Core System Funds and its connections ensuring their reliability, performance, and alignment with business goals. The role includes managing application lifecycles, implementing upgrades, troubleshooting issues, and preventing business disruptions in production environments.

The ideal candidate will have a strong background in Finance operations continuity, SOX compliance, application design, ITSM processes, and project management, with the ability to understand critical business processes and ensure seamless system operations to support business continuity.

Main Responsibilities
Business Continuity and Process Understanding

• Develop a deep understanding of the critical business processes supported by IT systems to ensure seamless business operations and continuity.
• Ensure daily fund closing processes in Chile are completed by 10 AM to avoid financial penalties and maintain compliance with regulatory deadlines.
• Manage brokerage indices and accounting closing schedules, including monthly, quarterly, and annual milestones, ensuring strict adherence to timelines.

Operational Management

• Oversee the implementation, maintenance, and performance of software applications across all business environments, ensuring smooth daily operations.
• Identify opportunities for application upgrades, system enhancements, and software improvements to drive operational efficiency.
• Plan, manage, and supervise system upgrades or the installation of new applications, working with software vendors to meet predefined SLAs and budgets.
• Manage incidents in the production environment through ITSM tools and conduct root cause analyses using problem management techniques, reducing recurring issues with long-term solutions.
• Ensure effective change management practices, guaranteeing that production environments adhere to established rules and processes for projects and service providers.

Stakeholder Collaboration and Communication

• Collaborate with internal stakeholders to fully understand their operational needs and ensure applications are tailored to support business goals effectively.
• Serve as a key liaison, communicating system changes and updates while promoting transparency in decision-making processes.

Work closely with IT teams, including System Administrators, Software Developers, and Database Administrators, ensuring smooth application integration and operational alignment

Continuous Improvement and Innovation

• Regularly evaluate and improve application performance, identifying opportunities to reduce costs and increase efficiency.
• Foster a culture of continuous improvement and innovation within IT teams, encouraging the use of emerging technologies to address evolving business needs.
• Stay updated on industry trends, application advancements, and ESG (Environmental, Social, and Governance) practices to incorporate sustainability into IT decisions.

C
ompliance and Risk Management
: Ensure applications meet SOX requirements, standards, and policies while managing risks and aligning disaster recovery plans.

Monitoring and Analytics:
Use tools to monitor performance, security, and compliance, providing actionable insights through real-time reports.

Budget and Vendor Management:
Manage budgets, contracts, and vendors, ensuring timely updates and adherence to agreements.

Job Requirements
Experience and Qualifications

• [8+] years managing Proven experience as Application Manager or similar role, preferably dealing with Finance industry knowledge
• Familiarity with software development life cycle and Agile methodologies.
• Strong understanding of ITIL framework and best practices.
• Excellent analytical and problem-solving skills.
• Effective communication and stakeholder management abilities.
• Ability to lead and manage a team, fostering a collaborative working environment.
• Knowledge of enterprise application integration software.
• Understanding of software development and web technologies.
• Solid knowledge of SOX controls, compliance risks, and IT audits.

Diversity
At Patria we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.