Customer Support Consultant

hace 7 días

Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

  • Deliver outstanding customer support via emails and calls
  • Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
  • Follow internal procedures and SOPs
  • Collaborate with internal teams to ensure efficient issue resolution
  • Troubleshoot hardware-related issues for customers using outdoor camera equipment
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with developers and cross-functional specialists

What you need to succeed in this role:

  • Fluency in German (C1 or higher) and English (B2–C1), both spoken and written
  • At least 1–2 years of experience in customer support
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Proficiency in using Freshdesk

Benefits and Perks:

  • Fixed schedule: Monday–Friday, 10 AM – 6 PM CET
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • Customer Support Consultant

    hace 2 semanas

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Customer Support Consultant

    hace 9 horas

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Customer Support Consultant

    hace 7 días

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    hace 1 semana

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Technical Support Consultant

    hace 1 semana

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Customer Support Specialist

    hace 1 semana

    Santiago, Metropolitana, Chile Gamdom A tiempo completo

    Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support Agent, where your...

  • Customer Support Representative

    hace 2 semanas

    Santiago, Metropolitana, Chile Motion A tiempo completo

    About MotionMotion is building the first end-to-end agentic work suite for everyday businesses. Unlike point solutions or bolt-on tools, Motion was built from the ground up with AI agents at the core. Our platform already powers project management, documents, sheets, calendars, meetings, knowledge, and communication — and now we're layering in AI Employees...

  • Customer Support Specialist

    hace 7 días

    Santiago, Metropolitana, Chile HORISEN A tiempo completo

    We are seeking a motivated Customer Support Specialist to join our team.In this role, you will support customers using our Telecom software solutions, ensuring a seamless user experience and providing timely, high-quality assistance and support.LocationSantiago, Chile*** CV in English is mandatory, as it is the official language of the HORISEN group.*** CV...

  • Senior Sales Consultant

    hace 1 semana

    Santiago, Metropolitana, Chile Oracle A tiempo completo

    DescriptionProvides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.ResponsibilitiesAs a Senior Sales Consultant you will be responsible for providing presales...

  • Customer operation Support

    hace 2 días

    Santiago, Metropolitana, Chile Lexmark A tiempo completo

    Responsibilities :Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver...