Execution & Enablement Specialist

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Execution and Enablement Specialist, you will play a key role in driving operational excellence across dLocal's Payins network. You'll own strategic relationships with processors, acquirers, APM providers, card schemes, regulators, and issuers, ensuring smooth and high-performing operations. Collaborating across teams, you'll optimize costs, boost approvals and reliability, and deliver seamless merchant go-lives. You'll also lead the end-to-end process of introducing new payment methods and enhancing existing solutions—making a tangible impact by increasing approval rates, reducing costs and latency, and accelerating merchants' time-to-revenue.

What will I be doing?

Partner & processor management

Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.

Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.

Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity.

Enablement & commercial responsibilities

Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows.

Manage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented.

Merchant-facing operational support

Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.

Performance optimization & market intelligence

Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.

Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.

Governance, reporting & continuous improvement

Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.

Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives

What skills do I need?

Experience in the payment or fintech industry is a plus
Knowledge of data analytics and reporting
Basic knowledge of programming languages. Proficient with Excel/Sheets
Ability to write data reading queries in tools such as QuickSight, New Relic (NRQL), Power BI, , and other analysis and monitoring platforms
Excellent interpersonal and communication skills to build effective relationships with partners and work effectively with them
Data-driven mindset with strong root-cause analysis skills
Advanced/Fluent English
Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously
Bias for action, ownership, strong organization, and ability to operate across time zones and manage multiple initiatives
Ability to work with tight deadlines
Someone open to the constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across teams worldwide
Curious profile and positive attitude

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

Remote work: work from anywhere or one of our offices around the globe*
Flexibility: we have flexible schedules and we are driven by performance
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
Learning & development: get access to a Premium Coursera subscription
Language classes: we provide free English, Spanish, or Portuguese classes
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back
For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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