Customer Success Manager

Your Next Big Adventure Starts Here

Imagine stepping into a role where every week feels like opening a new map: fresh terrain, unfamiliar paths, and the thrill of spotting an opportunity before anyone else sees it. You're not just selling a solution, you're charting the course of digital transformation with organizations that are ready to evolve but need a guide who can navigate complexity with discipline, curiosity, and ambition.

Some days you're uncovering powerful inefficiencies in a bustling operations floor; other days you're sitting across from a C-level leader, sketching out how automation could reshape their business – and their people's future. You'll spend your time in motion: exploring, discovering, and mapping, hunting, gathering, and pushing the frontier of what our clients believe is possible.

This is a challenge for someone who wants autonomy, who thrives on owning their work end-to-end, and who sees the impossible not as a barrier but as a puzzle. If that sounds like you, then this might be the moment you've been training for.

About Us

We are a Finnish growth company with offices in Helsinki, Tampere, Santiago de Chile, and Hanoi one of the first to implement automation technology to business processes. Our purpose is
to accelerate organizational efficiency and empower people to realize their full potential
.

We help clients boost agility, reduce operational costs, and redirect human potential toward meaningful, value-driven work. Creativity, curiosity, and problem-solving are the heartbeat of what we do.

Your Mission

Manage and grow existing client relationships, ensuring customer satisfaction, retention, and revenue expansion through consultative sales and strategic account management.

What You'll Need

• Empathy and Active Listening
• Resilience, Flexibility, and Agility
• Leadership and Social Influence
• Service Orientation and Customer Service
• Analytical Thinking

What You'll Do

• Drive post-sales adoption and value realization
  by building and maintaining client success plans that align with strategic goals and define clear paths to measurable outcomes, linked to sustainable account revenue growth over time.
• Serve as the primary point of contact
  for clients after implementation, nurturing relationships and facilitating collaboration with internal teams to support ongoing needs and opportunities.
• Be the continuous growth factor:
  Own the sales pipeline for the assigned customer base, developing new opportunities to increase MRR through projects or managed services.
• Lead cross-functional coordination
  to ensure timely and successful delivery of automation workstreams, supporting operational excellence through clear planning, communication, and accountability.
• Monitor and communicate business impact
  by helping clients define, track, and report on the ROI and value delivered through automation initiatives.
• Strengthen executive relationships
  by engaging key stakeholders in strategic conversations about automation maturity, innovation, and long-term vision.
• Support issue resolution and risk mitigation,
  collaborating with internal teams to quickly address blockers or concerns and maintain client trust and satisfaction.
• Promote client enablement and thought leadership
  by sharing best practices, facilitating knowledge transfer, and helping clients mature their automation programs.

Who you are:

• People Champion:
  You put your colleagues and teammates at the center and collaborate relentlessly with them to help them succeed in the attention they provide customers.
• Clear Communicator:
  You communicate fluently in both English and Spanish (written and oral) and have strong documentation abilities. You are adept at translating technical concepts into simple, client-facing terms, approaching tough conversations with empathy. You prioritize continuous, transparent communication across all channels.
• Proactive Problem-Solver:
  You don't wait – you anticipate risks and act fast. You're not afraid to get your hands dirty.
• Strategic Partner:
  You go beyond support and guide both team members and customers towards growth, expansion, and the best client experience.
• Trustworthy:
  You have other people's interests in mind, as well as your own; you are honest, so you say what you mean and mean what you say; you meet the commitments you make, and; you have the ability to do what you are doing or propose to do.

What You've Done

• At least two years of experience in this role or in similar positions.
• Experience in B2B sales, with the ability to manage and close deals with corporate clients.
• Experience developing and tracking customer satisfaction metrics.
• Experience in process mapping and/or designing new workflows in collaboration with internal teams.
• Experience leading or contributing to technology projects in large organizations.
• Ability to collaborate effectively with internal and external teams.
• Demonstrated learning agility and a proactive approach to work.
• Intermediate level of English.

This is what we offer you:

• Meaningful & Engaging Work:
  You'll have the opportunity to work on complex client projects across various industries, ensuring superior service quality and operational excellence.
• A Supportive Community:
  Join a team built on great spirit and shared commitment, where colleagues genuinely care for one another's well-being and success.
• International Environment:
  Become part of a diversified company with operations and perspectives spanning three countries.
• A culture built on honesty and psychological safety,
  which provides the stability needed for individuals to contribute fully and pursue a hopeful vision that we all share.

If you're ready to grow, lead, and shape the future of work… step forward.
We'd love to meet you.