Application Support

Elevate Your Impact Through Innovation and Learning

Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies.

With presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients' business impact and strategic decision-making.

We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East, and the rest of Asia-Pacific.

Recognized by
Great Place to Work
in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and open culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all.

About Risk and Quant Solutions (RQS)

Risk and Quant is one of the fastest growing practices at Evalueserve. As an RQS team member, you will address some of the world's largest financial needs with technology proven solutions. You would solve these banking challenges and improve decision making with award winning solutions.

What you will be doing at Evalueserve:

• Provide application support for end users of banking applications: guide them through their issues using the platform, managing access, troubleshooting issues to detect root cause, coordinating with technical teams to obtain short and long term solutions
• File bugs / improvements for different apps and test them as they get implemented (JIRA platform)
• Create / maintain scripts for automated processes
• Provide support on US business hours but having a flexible schedule for events happening off business hours or weekends / holidays (tests or deployments)
• Create and maintain documentation (workflows, procedures, user guides, runbooks) updated on different platforms (Confluence, Service now, shared drives)
• Promote increased efficiency, productivity and robustness on processes

What we're looking for:

• 5 - 7 years of relevant work experience
• SQL knowledge to understand underlying data from application and conduct data quality verifications related to issues or data maintenance required
• Scripting skills (Python, Powershell, shell scription)
• Experience with Linux to be able to diagnose issues from logs
• Experience with ITIL platforms: Incident, problem and change management
• Experience with Documentation and tracking tools such as Confluence and JIRA
• Knowledge of Credit Risk and Market Risk to interact with business users and understand requirements
• Good communication skills: both written and oral with technical and non-technical staff
• Excellent time management skills and ability to prioritize and handle multiple work streams and able to work under pressure
• Continuous learning orientation to get familiar enough with standard and customized applications
• Preferred: Knowledge on Service Now to manage incidents and change requests
• Preferred: Knowledge of CI / CDs
• Preferred: Experience with application deployments

Disclaimer:
The following job description serves as an informative reference for the tasks you may be required to perform. However, it does not constitute an integral component of your employment agreement and is subject to periodic modifications to align with evolving circumstances.