Customer Care Specialist

hace 4 días

Santiago, Metropolitana, Chile Jostens A tiempo completo

JOB TITLE:   Customer Care Specialist 
LOCATION:   SPI Santiago  - on site

Schedule: M-T 7:00 am -4:30 pm F- 7:00 am -3:30 pm
Training: January 27th, 2026

GENERAL DESCRIPTION OR PURPOSE OF JOB:
 
This role is responsible for handling Customer phone call, sales/Consumers claims, returns, remakes, repairs, order modifications and handle phone calls with customers as well as processing these into our CRM systems.  Requests are received via email through the forms developed for each case.  Specialists must have extensive product and processes/procedures knowledge to support any other area like Order Entry and Customer Sevice depending on department needs.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS: 

Item

Responsibility/Function

%Time

1

Processing Sales/Consumers claims, returns, repairs and order modifications

50%

2

Processing Sales/Consumers claims, returns, repairs and order modifications into our CRM systems

30%

3

Training and Education- CCC Blue forms

15%

4

Communication with factory/Art Dept./Order changes

5%

JOB REQUIREMENTS/SPECIFICATIONS:  Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.
 
Required:
  • High school graduated
  • Full bilingual (English/Spanish)
  • 1+ years of experience working in Customer Service roles
  • MS proficient
 
Preferred:
  • Experience in Neff Customer Service and/or Order entry

Other Benefits:
  • Weekly Payment
  • 2 way free transportation
  • Law Benefits
  • Complementary Medical Insurance
  • Pharmacy and Optic Center benefits
  • Internal Cooperative
  • Bonuses Facilities
  • Referral Program
  • Paid Vacations period
  • Growth Opportunities

About Jostens:

Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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