Support Specialist
hace 6 días
About the role
We're looking for an experienced, proactive individual to join our team as our very first
Support Specialist
. In this role, you'll handle inbound support inquiries from Techspert's customers and experts and manage monthly payment runs to our expert network.
This is a
new role in a dynamic, fast-moving company
, where you'll have the opportunity to
build and shape processes from the ground up
. You'll
collaborate with international teams
, gain
global exposure
, and as the business grows, you'll have the opportunity to
specialise or take on new challenges
.
Your responsibilities will include (but aren't limited to):
Expert Verification and Payments
- Oversee the preparation, review, and execution of timely and accurate payments to our network of experts, in collaboration with the Finance team.
- Proactively address payment-related issues, ensuring experts are satisfied with our process.
- Partner with the expert verification team to ensure all identity checks are completed efficiently, enabling prompt payments and protecting the quality of our expert network.
Customer and Expert Support
- Respond to and resolve all first-line expert and customer issues, ensuring a smooth experience.
- Maintain and improve our knowledge base and FAQs to enable scalable support.
- Keep expert records accurate and up to date in our CRM.
- Escalate technical issues to the engineering team as needed.
Support Strategy and Operations
- Continuously improve support and payment processes to boost efficiency and satisfaction.
- Identify automation and self-serve opportunities.
- Gather and share insights from customer and expert feedback.
- Collaborate across teams to enhance how we deliver world-class service at scale.
Experience and qualifications
- 2+ years' experience in customer support or operations
, ideally in a startup or fast-paced environment. - Some financial/payments experience is preferred, not essential
- Excellent attention to detail and problem-solving abilities.
- Strong English communication skills (written and verbal).
- Customer-focused with a drive to improve systems and processes.
- Adaptable, self-motivated, and comfortable working across multiple priorities.
Monthly Gross Salary
: CLP$1,720,000
Hybrid working model
- 1 day a week in office
Office located at WeWork Las Condes
Benefits
:
Caja de Compensación Los Andes
Metlife complementary insurance
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