Support Specialist

hace 6 días


Santiago, Metropolitana, Chile Techspert A tiempo completo

About the role

We're looking for an experienced, proactive individual to join our team as our very first
Support Specialist
. In this role, you'll handle inbound support inquiries from Techspert's customers and experts and manage monthly payment runs to our expert network.

This is a
new role in a dynamic, fast-moving company
, where you'll have the opportunity to
build and shape processes from the ground up
. You'll
collaborate with international teams
, gain
global exposure
, and as the business grows, you'll have the opportunity to
specialise or take on new challenges
.

Your responsibilities will include (but aren't limited to):

Expert Verification and Payments

  • Oversee the preparation, review, and execution of timely and accurate payments to our network of experts, in collaboration with the Finance team.
  • Proactively address payment-related issues, ensuring experts are satisfied with our process.
  • Partner with the expert verification team to ensure all identity checks are completed efficiently, enabling prompt payments and protecting the quality of our expert network.

Customer and Expert Support

  • Respond to and resolve all first-line expert and customer issues, ensuring a smooth experience.
  • Maintain and improve our knowledge base and FAQs to enable scalable support.
  • Keep expert records accurate and up to date in our CRM.
  • Escalate technical issues to the engineering team as needed.

Support Strategy and Operations

  • Continuously improve support and payment processes to boost efficiency and satisfaction.
  • Identify automation and self-serve opportunities.
  • Gather and share insights from customer and expert feedback.
  • Collaborate across teams to enhance how we deliver world-class service at scale.

Experience and qualifications

  • 2+ years' experience in customer support or operations
    , ideally in a startup or fast-paced environment.
  • Some financial/payments experience is preferred, not essential
  • Excellent attention to detail and problem-solving abilities.
  • Strong English communication skills (written and verbal).
  • Customer-focused with a drive to improve systems and processes.
  • Adaptable, self-motivated, and comfortable working across multiple priorities.

Monthly Gross Salary
: CLP$1,720,000

Hybrid working model
- 1 day a week in office

Office located at WeWork Las Condes

Benefits
:

  • Caja de Compensación Los Andes

  • Metlife complementary insurance


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