ServiceNow Architect

Job Description
ITSM ServiceNow Architect
Work Mode

Hybrid (combination of remote and on-site work)

Technical skills (Required - Mandatory)
ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open Source solutions

Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified

Expert Proficiency of working with ServiceNow platform for Global Customers

Design Frameworks and Methodologies; Non Functional Requirements

Architecture definition, design and development tools

Scripting, COTS , TMF standards like SID, eTOM, TAM

Required
Technical skills (Required - Nice to have)
ServiceNow SecOps

Language skills needed
English

People skills
Lead a Architect team of 5 and 20-25 Senior Developers/Developers

Soft Skills

• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

0

ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open Source solutions

Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified

Expert Proficiency of working with ServiceNow platform for Global Customers

Design Frameworks and Methodologies; Non Functional Requirements

Architecture definition, design and development tools

Scripting, COTS , TMF standards like SID, eTOM, TAM
Skill Level

• Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
• define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
• Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design, sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
• Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
• Design and develop ServiceNow data model to support process integrations
• Ability to understand ServiceNow lifecycle, multitask, time management skills
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training
• Practical experience with agile methodologies/tools

Expert

Kindly share English profile only, with net salary expectations (renta líquida mensual)

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

**EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.**