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Observability Architect (New Relic & Modern Monitoring Tools) Role Overview: We are seeking an experienced Observability Architect with 10+ years in monitoring and observability solutions. The ideal candidate will have deep expertise in New Relic, hands‑on experience with end‑to‑end tracing configuration, log analytics, and strong knowledge of New Relic license models and cost‑optimization strategies. The role involves designing and implementing enterprise‑grade observability solutions, creating dashboard mockups, and integrating multiple tools to deliver end‑to‑end visibility across applications. Key Responsibilities Define observability strategy and architecture using New Relic and complementary tools. Prepare HLD/LLD and create dashboard mockups for role‑based views. Configure New Relic APM, Infrastructure, Logs, Dashboards, and Alerts. Implement end‑to‑end distributed tracing across applications. Develop NRQL queries and optimize alerting for precision. Integrate observability with ITSM tools, CI/CD pipelines, and OpenTelemetry. Work with cloud‑native monitoring tools, Splunk, and other APM solutions. Understand application architecture (Java/.NET) for agent deployment and tracing. Implement RBAC, masking, and security best practices. Manage New Relic license models, optimize usage, and implement strategies to reduce ingestion and retention costs. Deliver documentation, runbooks, and KT sessions. Required Skills 10+ years in monitoring/observability solutions. Hands‑on experience with New Relic (APM, Infrastructure, Logs, NRQL). Expertise in end‑to‑end tracing configuration and log analytics. Familiarity with OpenTelemetry, Splunk, and cloud‑native monitoring tools. Ability to create dashboard mockups and UX‑driven designs. Strong understanding of application development and distributed tracing. Excellent communication and stakeholder management skills. Preferred Qualifications New Relic certifications. Experience in enterprise‑scale implementations. Knowledge of ITSM tools (e.g., ServiceNow) and integration patterns. About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, or disability. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Design, Art/Creative, and Information Technology IT Services and IT Consulting Location Santiago, Chile #J-18808-Ljbffr
