Bilingual Healthcare Support Specialist

We are looking for an A-player Healthcare Support specialist to join our Client's team in the US. In this role, you will support U.S.-based healthcare providers with essential administrative and billing functions, helping practices run smoothly while ensuring patients receive the best possible experience.

You will work in EHR/RIS and VoIP dialers, document patient interactions clearly, and keep worklists moving to meet productivity and quality targets. The ideal candidate is a proactive, highly reliable self-starter with excellent service skills, strong organization, and a detail-driven approach who thrives in fast-paced healthcare operations.

If you have experience in patient communication, insurance verifications, pre-authorizations, billing, referrals and follow-ups, prescription coordination, appointment scheduling, medical records management, claims follow-up, patient intake and documentation, patient account management, HIPAA compliance, or general practice support and admin, we encourage you to apply

Responsibilities can include:

• Handle inbound/outbound patient calls and SMS/chat professionally; de-escalate concerns and maintain a compassionate, service-oriented tone.
• Schedule, reschedule, and confirm appointments; coordinate calendars across providers/locations.
• Verify insurance eligibility/benefits and obtain pre-authorizations; document reference numbers and required notes.
• Support billing workflows: submit/route claims, track payments/denials, and escalate issues to billing/AR as needed.
• Coordinate prescriptions with pharmacies; relay provider instructions and follow through on patient needs.
• Complete patient intake: collect demographics/insurance/consents, upload documents, and ensure accurate records.
• Create clear, concise encounter notes for every interaction; route follow ups/tasks to the right teammates.
• Work in EHR/RIS, VoIP, and related systems with steady in-system activity; meet productivity/quality KPIs.
• Monitor queues/worklists and prioritize time-sensitive items to keep cases moving.
• Collaborate closely with verification, pre-auth, billing/AR, and clinical staff to ensure smooth handoffs.
• Surface inefficiencies and suggest improvements; contribute to SOP/process updates.

Requirements and Qualifications:

• Proven experience in healthcare or a call centre in patient support, scheduling, insurance, billing or a similar administrative role (preferred).
• Excellent phone manner, with strong customer service skills and the ability to de-escalate anxious or upset patients whilst maintaining a calm, compassionate tone.
• Clear spoken and written English required; Bilingual (Spanish/English) is not essential but will be highly valued.
• Ownership & collaboration focused: Owns outcomes and follows through; communicates clearly and works seamlessly with managers and adjacent teams (verification, pre-auth, billing/AR) to ensure tight handoffs and aligned goals.
• Detail, process & growth oriented: Meticulous and organized with clean notes and accurate scheduling; proactively improves workflows and embraces feedback with a coachable, continuous-learning mindset.
• Self-starter who is highly reliable and is able to work independently in a fast-paced, dynamic, and collaborative virtual team.
• Comfortable using remote work tools and platforms (remote desktop, VPN)
• Professional work set up in a quiet, private workspace, with reliable high-speed internet and a well functioning personal computer
• Must be Bilingual and confirdent in communicating with both English and Spanish speakers

Pay Range: $1200 - $2000 Monthly, depending on experience

The role required excellent English communication and accent, excellent written skills and high IQ level. These will be assessed in the first screening interview. If you are someone who consistently operates at a high standard, takes initiative, and loves to stay one step ahead we would love to hear from you.

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.