Customer Support Analyst

hace 2 días

Santiago, Metropolitana, Chile Consultora PsicoLab A tiempo completo

Empresa líder en el rubro de seguros en Chile se encuentra en la búsqueda de un/a Customer Support Analyst para integrarse a su equipo, con foco en la Mesa de Ayuda y la gestión de tickets asociados a procesos de pólizas y uso de nuestro portal.

Reportando directamente a la Jefa del área de Atención al Cliente, el objetivo principal del cargo es brindar soporte y resolver requerimientos asociados a la operación de pólizas de seguro, gestionando tickets de clientes externos e internos, cumpliendo con los SLA definidos y aportando activamente a la mejora de procesos y experiencia del cliente.

Principales funciones

  • Gestionar en tiempo y forma los requerimientos de corredores, compañías e internos de la empresa a través de tickets, cumpliendo con los
    SLA establecidos.
  • Analizar y resolver solicitudes relacionadas con: gestión y carga de pólizas, consultas operacionales, reporte de errores del portal.
  • Derivar los casos de mayor complejidad a los equipos correspondientes, asegurando seguimiento y cierre.
  • Mantener comunicación constante con stakeholders internos para destrabar y resolver casos.
  • Participar activamente en iniciativas de mejora de procesos operacionales, proponiendo soluciones que impacten positivamente en la experiencia de corredores y compañías.
  • Colaborar con otros equipos para asegurar la alineación de las operaciones con los objetivos generales de la empresa.

Perfil deseado:

  • Formación en Ingeniería Comercial, Administración o carrera afín.
  • 2 o más años de experiencia en SAC, Customer Support o roles similares.
  • Perfil resolutivo, proactivo y con capacidad para levantar alertas, mover stakeholders y hacer seguimiento.

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