L1 Support Consultant

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You'll be part of one global team where you can learn fast and stay true to yourself.

The Team:

You will be joining the SaaS L1 functional support team in the Client Services department. Client services teams guide the clients through their implementation, support of the platform in production, and constant evolution. Murex's SaaS offering is central to our strategy, attracting an increasing number of existing and new clients. In our SaaS model, proximity and level of services are crucial. SaaS L1 functional support team focus on supporting our SaaS clients on the MX.3 platform.

This role offers the chance to develop broad functional expertise on the MX platform, gain in-depth knowledge of SaaS standards, and interact with a diverse array of clients and consultants worldwide.

What you'll do:

As a SaaS L1 functional support consultant, you will be integrated to our new team in Chile, you will be the primary contact for our clients on operational incidents and service requests, offering functional assistance and guidance on effective platform utilization, covering Front, Back, Risk and integration with other systems.

• Address SaaS customers incidents and service requests related to MX.3 platform, providing clear and precise answers across a broad range of expertise (Trading, Risk Management, Operations etc.)
• Identify and resolve issues pertaining to functionality and configuration.
• Document the resolution process and ensure customer satisfaction through diligent follow-up.
• Escalate complex cases to the second-level support team as necessary.
• Enrich Murex knowledge base through constant capitalization on incidents and requests raised by SaaS clients
• Work collaboratively with other teams and stakeholders to enhance the quality and efficiency of our support services, including identifying recurring issues that could be resolved through product enhancements.
• As the team is in its formative stages, you will have the opportunity to contribute to the creation and refinement of team practices.

Who you are:

• Bachelor's in engineering (preferably in CCE, ECE) or Computer Science, degree in financial engineering or any related field.
• Strong analytical skills with a proven ability to diagnose and resolve problems swiftly and effectively.
• Knowledge of Oracle/Sybase, SQL, Unix is a plus
• Development experience in XML, XSL, XSLT, JavaScript, Java is a plus
• A self-starter with the capacity to work independently as well as collaboratively with various teams and stakeholders.
• Strong communication skills
• Excellent interpersonal skills, ability to work under pressure and client orientation.
• Proficiency in English is required.
• Prior experience in Capital markets is preferred but not mandatory. Must have interest in Capital Markets Technology.

Why you should join us:

• Join a market leader boasting a 35+ year track record in a growing and dynamic industry.
• Be part of an inclusive team with a strong people-first focus.
• Agile collaboration with colleagues with diverse backgrounds.
• An international environment offering prospects for global work.
• Best Medical, dental, and life insurance.

At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.