Associate Service Delivery Governance Specialist

hace 7 días

Santiago de Chile NTT A tiempo completo

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Associate Service Delivery Governance Specialist, assists with the establishment and maintenance of an effective governance framework for service delivery operations. This role works closely with cross-functional teams to ensure compliance with service level agreements (SLAs), track key performance indicators (KPIs), and drive continuous improvement initiatives to optimize service delivery processes

**Working at NTT**

**Key Roles and Responsibilities**:

- Supports document review and management
- Receives detailed instructions to control and manage changes to Standard Operating Procedure
- Assists with identifying potential risks and vulnerabilities in service delivery processes, and contribute to the development and implementation of strategies to mitigate these risks
- Supports governance of execution of automation projects
- Assists with service delivery audits and assist in the implementation of audit recommendations. Receives detailed instructions for the successful renewal of ISO certifications on ISO 9001, ISO 20000-1, ISO 27001 and ISO 22301
- Supports the adherence of utilization tracking across cross functional teams

**Knowledge, Skills and Attributes**:

- Knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library)
- Analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities
- Communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels
- Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work
- Project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines
- Motivated professional with a passion for establishing effective governance practices and optimizing service delivery operations.

**Academic Qualifications and Certifications**:

- Bachelor's degree in a relevant field
- ITIL Foundation
- ISO 9K and 20 K internal auditor/lead auditor

**Required Experience**:

- Basic experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices.

**Skills Summary**

Continual Improvement Process, Contract Management, Performance Monitoring, Process Optimization, Regulatory Compliance Management, Risk Management

**What will make you a good fit for the role?**

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Service Delivery Optimization Specialist

    hace 7 días

    Santiago, Metropolitana, Chile MineSense Technologies Ltd. A tiempo completo

    Mining Industry Expertise Required">The ideal candidate for this position will have a strong background in the mining industry, with experience in technical project management, business requirements analysis, systems integration, or a related technical field. They will also possess excellent analytical and problem-solving skills, with the ability to...

  • Cloud Governance Specialist

    hace 3 semanas

    Santiago de Chile De Beers Group of Companies A tiempo completo

    Company Description - Anglo American and De Beers has decided to adopt cloud computing as the first option to host all compute workloads. A global program aims to reduce the data center footprint by migrating the legacy infrastructure to a public cloud. Several areas have been adopting native cloud solutions in order to use artefacts only available at this...

  • Specialist HR Service Delivery

    hace 3 semanas

    Santiago de Chile BHP A tiempo completo

    **About BHP**: At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Specialist Service Delivery

    hace 3 semanas

    Santiago de Chile BHP A tiempo completo

    **About BHP**: At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Senior Associate Managed Services Client Delivery

    hace 6 días

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Project Specialist

    hace 3 días

    Santiago de Chile ABB A tiempo completo

    **Service Project Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Manager- Service Delivery

    hace 3 semanas

    Santiago de Chile NTT Ltd A tiempo completo

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Data Governance Specialist

    hace 3 semanas

    Santiago de Chile coderslab.io A tiempo completo

    Cliente Importante de Retail masivo, se encuentra en expansión y mejoras en su equipo de Latam con el objetivo de llevar procesos mejorados y optimizados para llevar a más clientes del mercado del consumo masivo. Actualmente nos encontramos en el crecimiento de los equipos apuntando a un crecimiento global que nos permita posicionarnos con nuestros...

  • Clinical Nurse Specialist Professional

    hace 4 días

    Santiago, Metropolitana, Chile Government of Western Australia Department of Health A tiempo completo

    Job DescriptionAs a Clinical Nurse Specialist, you will play a vital role in promoting and improving the health of the community. You will be responsible for coordinating clinical activity within the unit, ensuring the delivery of safe and quality patient care under the direction of the Nurse Manager Mental Health (NMMH).The successful candidate will have...

  • Clin Ops Delivery Associate

    hace 1 semana

    Santiago de Chile Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office Are you ready to make a difference in the world of research? Thermo Fisher Scientific Inc. is seeking a highly motivated individual with an exceptional work ethic to join our team as a Clin Ops Delivery Associate. In this role, you will have the opportunity to contribute to...

  • Service Delivery Manager

    hace 1 semana

    Santiago de Chile SoluNegocios A tiempo completo

    Reconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un (a) Ingeniería Informática, ingeniería en computación, ingeniería en sistemas o carrera afín, para desempeñar el cargo de Service Delivery manager **Requisitos**: - Responsable de la relación con los clientes de Corporaciones de...

  • Service Delivery Responsible

    hace 1 semana

    Santiago de Chile Falcon Networks A tiempo completo

    Actualmente nos encontramos en la búsqueda de un/a Service Delivery Responsible para formar parte de nuestro equipo en Falcon Networks. Para contratación inmediata. ¿Qué se requiere de ti? - Al menos 1 años de experiência - Inglés de intermedio a avanzado (excluyente) - Conocimientos de Excel - Conocimientos en Outlook **Funciones por realizar**: -...

  • Data & Information Governance Specialist

    hace 3 semanas

    Santiago de Chile IT HUNTER A tiempo completo

    Descripción Importante empresa rubro forestal requiere ingeniero informático con al menos 3 años o más de experiência profesional brindando soluciones con datos en entornos de nube e híbridas. **Dentro de sus funciones estarán**: Desarrollar procesos en tecnología Cloud con conocimiento general de los procesos de de la compañía relacionados con...

  • Data & Information Governance Specialist

    hace 3 semanas

    Santiago de Chile IT Hunter A tiempo completo

    Importante empresa rubro forestal requiere ingeniero informático con al menos 3 años o más de experiência profesional brindando soluciones con datos en entornos de nube e híbridas. Dentro de sus funciones estarán: - **Desarrollar procesos en tecnología Cloud con conocimiento general de los procesos de de la compañía relacionados con datos y...

  • Service Delivery Manager

    hace 3 semanas

    Santiago de Chile Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_We empower you to reach your potential with opportunities to make an impact to be...

  • Service Delivery Manager

    hace 1 semana

    Santiago de Chile MyPass Global A tiempo completo

    MyPass Global is on a mission to empower safe, agile & connected communities. Our vision is to become the industry standard platform of record for workforce management and credentialing. Our vision transcends just one industry or geography, it speaks to building a global workforce management & credentialing system that is looked to for best practice in this...

  • Contracts & Claims Specialist

    hace 4 semanas

    Santiago de Chile Bedrock-Service A tiempo completo

    Bedrock-Service is a world class project management firm. The employee-owned company operates through a network of offices and projects around the world. Bedrock-Service offers project delivery services in a variety of markets including transportation, water & wastewater, power, oil, building and mining. **Location**: We work on projects all around the...

  • Data Governance

    hace 2 días

    Santiago, Metropolitana, Chile Who&Co. A tiempo completo

    Job DescriptionDesde Who&Co, consultora especializada en atracción de talento, nos encontramos en búsqueda de un/a Data Governance Specialist para una reconocida empresa del sector financiero.Role Purpose La persona en el rol de Data Governance será responsable de implementar y dar soporte a las iniciativas de gobierno de datos en la organización.Esto...

  • Data Governance

    hace 2 días

    Santiago, Metropolitana, Chile Who&Co. A tiempo completo

    Desde Who&Co, consultora especializada en atracción de talento, nos encontramos en búsqueda de un/a Data Governance Specialist para una reconocida empresa del sector financiero.Role Purpose La persona en el rol de Data Governance será responsable de implementar y dar soporte a las iniciativas de gobierno de datos en la organización.Esto incluye velar...

  • Service Sales Specialist

    hace 4 semanas

    Santiago de Chile ABB A tiempo completo

    **Service Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...