Cross Technology Managed Services Engineer
hace 3 semanas
Job Title: Cross Technology Managed Services Engineer
About the Role:
We are seeking a highly skilled Cross Technology Managed Services Engineer to join our team at NTT DATA. As a key member of our engineering function, you will be responsible for providing exceptional technical support to our clients, ensuring their infrastructure is configured, installed, tested, and operational.
Key Responsibilities:
- Identify and resolve technical incidents and problems in a proactive manner
- Conduct advanced and complicated tasks, and provide resolution to complex problems
- Apply analytical thinking and deep technical expertise to achieve client outcomes
- Coach and mentor junior team members across functions
- Manage tickets of high complexity and ensure zero missed service level agreement (SLA) conditions
Requirements:
- Seasoned Managed Services experience handling complex cross technology infrastructure
- Seasoned experience required in Engineering function within a medium to large ICT organisation
- Seasoned working knowledge of ITIL processes
- Seasoned experience working with vendors and/or 3rd parties
What We Offer:
As a Cross Technology Managed Services Engineer at NTT DATA, you will have the opportunity to work with a diverse range of clients, technologies, and projects. You will be part of a dynamic team that values innovation, collaboration, and continuous learning. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer:
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
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