Cross Technology Managed Services Engineer

hace 8 horas


Santiago, Metropolitana, Chile NTT DATA A tiempo completo

Job Title: Cross Technology Managed Services Engineer

Job Summary:

We are seeking a highly skilled Cross Technology Managed Services Engineer to join our team at NTT DATA. As a key member of our engineering function, you will be responsible for providing exceptional technical support to our clients, ensuring their infrastructure is configured, installed, tested, and operational.

Key Responsibilities:

  • Ensure assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
  • Proactively identify opportunities for work optimization, including opportunities for automation of work.
  • Coach L2 teams for advanced technical troubleshooting and behavioral skills.
  • May manage and implement projects within technology domains, delivering effectively and promptly per client-agreed-upon requirements and timelines.
  • May work on implementing and delivering Disaster Recovery functions and tests.

Requirements:

  • Seasoned Managed Services experience handling complex cross-technology infrastructure.
  • Seasoned experience required in Engineering function within a medium to large ICT organization.
  • Seasoned working knowledge of ITIL processes.
  • Seasoned experience working with vendors and/or 3rd parties.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



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