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Digital Operations Expert
hace 1 semana
PagerDuty empowers teams to drive business forward through the PagerDuty Operations Cloud. As a Digital Operations Expert within the Scaled team, you will play a pivotal role in driving customer adoption, retention, and growth.
You will act as a trusted advisor to customers, ensuring they maximize the value of PagerDuty's platform. By building strong relationships and understanding customer needs, you will help them achieve their business goals through product adoption while also identifying opportunities for expansion of add-on products and upselling of license count.
Key Responsibilities- Serve as the primary point of contact for customer inquiries, escalations, and strategic discussions in a high-volume environment.
- Manage customer interactions, responding to digital signals and automated triggers.
- Monitor data-driven insights to identify at-risk accounts and growth opportunities.
- Quickly understand each customer's business objectives, challenges, and success metrics.
- Identify opportunities for upselling and cross-selling PagerDuty solutions, including new features, products, and services.
- Drive customer adoption of PagerDuty's platform to ensure they achieve their desired outcomes.
- Conduct regular business reviews to assess customer health, align on goals, and showcase the value of PagerDuty's solutions.
- Collaborate with internal teams to drive account expansion, renewals, and long-term customer success.
- 3+ years of experience in account management, customer success, sales, or a related role in a SaaS or technology company.
- Proven track record of managing customer relationships and/or identifying opportunities within a book of business.
- Strong communication and interpersonal skills, with the ability to build trust and rapport with customers at all levels.
- Analytical mindset with the ability to understand customer data and translate it into actionable insights.
