Digital Operations Manager

hace 1 semana


Santiago, Metropolitana, Chile Pager A tiempo completo

PagerDuty is a global leader in digital operations management. We empower teams to drive business forward through our Operations Cloud.

As a Customer Success Manager within the Scaled team, you will play a pivotal role in driving customer adoption, retention, and growth. You will act as a trusted advisor to a large breadth of customers, ensuring they maximize the value of our platform.

This role requires a proactive, strategic mindset, a passion for customer success, and the ability to collaborate across teams to deliver exceptional results. You will contribute to our mission of creating a world where businesses can respond to critical events in real-time.

Key Responsibilities
  • Serve as the primary point of contact for customer inquiries, escalations, and strategic discussions in a high-volume environment.
  • Manage customer interactions within the pooled segment, responding to digital signals and automated triggers.
  • Monitor data-driven insights to identify at-risk accounts and growth opportunities.
  • Quickly understand each customer's business objectives, challenges, and success metrics.
  • Identify opportunities for upselling and cross-selling PagerDuty solutions, including new features, products, and services.


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