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Data Center Operations Manager

hace 2 semanas

Santiago, Metropolitana, Chile Amazon A tiempo completo

We are seeking a seasoned Data Center Operations Manager to join our team at Amazon. The ideal candidate will have experience managing people with varying skillsets, devising strategies, mentoring others, sponsoring projects, and proposing technical solutions.

Key Responsibilities:
  • Prioritize and assign trouble tickets to data center technicians and operators
  • Routinely review ticket queue for large events and address accordingly
  • Coordinate change management resources
  • Guide, train, and educate data staff on best practices related to all service owner issues
  • Manage and deliver mid-size projects
  • Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
  • Manage a diverse team of data technicians with varying skills
  • Provide weekly report to the data center manager
  • Maintain the on-call schedule coordinating absence and vacations
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Host weekly staff meetings
  • Write and deliver performance reviews for staff