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Key Responsibilities
The Service Delivery Manager will be responsible for:
- Meticulously tracking delivery progress, identifying areas for improvement and implementing corrective actions to ensure successful program outcomes.
- Developing and implementing operational strategies aligned with HP's strategic objectives, driving business growth and profitability.
- Leading and motivating departmental teams, fostering a culture of innovation and excellence.
- Serving as a subject matter expert for HP's products and services, providing guidance and support to customers and colleagues.
- Collaborating with cross-functional teams to develop and implement solutions that meet customer needs.
- Monitoring and reporting on project progress, identifying areas for improvement and implementing corrective actions.
- Providing coaching and feedback to team members, promoting skill development and career advancement.
- Building and maintaining strong relationships with customers, colleagues, and senior management.
Requirements
A bachelor's degree in Computer Science, Information Systems, or a related field, or commensurate work experience or demonstrated competence.
Typically 4-7 years of job-related experience or 2-4 years of management experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.
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