Technical Consultant Associate
hace 1 semana
We are a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' growth. At ServiceRocket, we are committed to the development of every team member and the trust of every customer.
Why ServiceRocket?- A 20+ year tech services expert with a strong track record of delivering solutions and partnerships with industry leaders.- Our diverse team lives by our values with a collaborative mindset, resulting in a 4.7 rating on Glassdoor.- We have been certified as a best place to work for our US, Chile, and Malaysian offices.- Our culture is fun-loving and inclusive, supporting professional growth and personal well-being.
Job SummaryWe are seeking a Technical Consultant Associate to join our Professional Services Consulting team. As a key member of our team, you will provide fee-for-service consulting services to clients by delivering complete project solutions that achieve measurable business improvement using our company products and services.
Key Responsibilities- Perform assigned technical functions based on project goals as assigned by the technical project lead.- Support the technical lead in running workshops and client Discovery sessions.- Obtain the required technical expertise and certifications to become proficient with the platforms required to perform technical delivery for client projects.- Support client scoping initiatives as assigned by the technical lead(s) and sales engineering functions.
Requirements- Good communication skills, allowing you to efficiently understand customer problems and suggest solutions.- Ability to establish rapport with customers.- Good level of organization and ability to capture requirements from customers systematically.- Software solution design skills, to identify and explain how a problem can be resolved via a custom development.- Software development skills, to handle the end-to-end development of a small software project (i.e., an integration component).- Typically requires some undergraduate or technical college background.- Proficiency in technical skills such as command line (preferably Unix), SQL, script development, software configuration, and other related technical skills.
Your LeadersWith 30+ years in the industry, Adam is a tech legend. He leads our Global Services team with kindness, empathy, and critical thinking. With him and your manager Gareth, you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level.
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