Workplace Experience Coordinator
hace 7 días
At IWG, we're seeking a highly skilled Community Associate to join our team. This role offers a unique opportunity to work closely with customers across various industries, fostering a sense of community within our centers.
A Typical DayYou'll arrive at the center before opening hours to ensure everything is ready and in order. Throughout the morning, you'll interact with customers, addressing their needs and concerns, from providing WiFi codes to helping with package delivery. You may also assist with setting up meeting rooms, connecting calls, and ensuring all services are properly charged for accurate invoicing.
As the day progresses, you'll continue to provide exceptional customer service, handling a variety of requests, from printing and invoice assistance to resolving issues with office temperatures. Your excellent communication skills will be essential in building strong relationships with customers and colleagues alike.
Your Responsibilities- Manage multiple tasks efficiently while delivering outstanding customer service
- Build strong professional relationships and empathize with customers' needs
- Take ownership of problems and find effective solutions
- Adapt to fast-changing situations with a positive attitude
- Utilize MS Office and other basic IT equipment with confidence
In addition to a competitive total compensation package, you'll enjoy:
- Generous paid time off plans (sick and vacation)
- Complimentary company holidays per calendar year
- A quarterly bonus plan program, with a competitive salary rate of around $35,000-$45,000 per annum
- A bright and inspiring work environment
- Training and development opportunities aligned with great career path opportunities
- A professional workplace community (business casual attire required)
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