Renewable Energy Professional
hace 4 días
Pylontech is seeking a highly motivated and experienced individual to fill the role of Technical Support Specialist. As a member of our team, you will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and collaborating with cross-functional teams.
Main Responsibilities:
- Technical Support:
- Provide technical support to customers via remote and on-site visits.
- Troubleshoot and resolve technical issues by identifying root causes and implementing solutions.
- Installation and Commissioning:
- Conduct product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing.
- Training and Documentation:
- Develop training materials and deliver training sessions to educate customers and internal stakeholders.
- Cross-Functional Collaboration:
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Required Skills and Qualifications:
- Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field.
- At least 1 year of experience in Technical service roles related to energy storage or renewable energy.
- Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team.
- Strong customer focus, technical expertise, and adaptability to change.
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