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Salesforce System Designer
hace 2 semanas
About Us
PagerDuty is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. Our platform combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform.
We're seeking an experienced Salesforce Administrator to help design and implement a world-class, global network. As a Salesforce Administrator, you will help design, build, and support PagerDuty's growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.
Responsibilities
- Collaborate with various stakeholders to conceptualize, develop, interpret, and analyze requirements to align business process efficiencies and improvements with system functionality.
- Maintain and continuously improve Lead to Order enabled with Salesforce, Zuora, CPQ, Marketo, DocuSign and any other related sales & procurement enterprise applications.
- Prepare documentation for system enhancements and customization, provide training and leadership to super-users, and manage user security.
- Implement process improvements and automations to optimize operational and support processes.
- Interface on a day-to-day basis with other business users, engineers, QA, and TechOps managers to support business operations.
- Work closely with Finance, Sales, Marketing, Customer Success, and Product Management on inter-related projects and initiatives.
