Customer Support Specialist

hace 1 semana

Temuco, Araucanía, Chile Buscojobs Chile A tiempo completo
Overview

We are seeking a highly skilled Customer Support Specialist to join our team in Mexico. As a key member of our global support team, you will be responsible for providing exceptional customer and technical support via calls, emails, and chats.

About the Role

This part-time opportunity is perfect for individuals who are passionate about technology and enjoy working in a multicultural environment. You will have the chance to work with clients from over 30 countries and contribute to the success of a leading SaaS, Software, or Hardware solutions company.

Responsibilities
  • Provide exceptional customer and technical support via calls, emails, and chats
  • Gather required technical information to ensure resolution of complex cases
  • Work collaboratively with cross-functional teams
  • Ensure customers' satisfaction
  • Safely handle customers' sensitive information
Requirements
  • Excellent German and English (at least C1, written and verbal)
  • Basic knowledge of Intercom
  • Experience in handling communication with customers via phone calls
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
  • A fixed schedule: Monday to Friday, 2 AM–6 AM, Mexico time
  • The opportunity to work fully remotely
  • An inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • A healthy work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
Estimated Salary

The estimated salary for this position is approximately $12-$15 per hour, depending on experience.

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