Digital Operations Specialist
hace 4 días
PagerDuty empowers teams to deliver exceptional digital experiences by leveraging the PagerDuty Operations Cloud. Our platform enables organizations to improve operational reliability, agility, and visibility across their operations.
Role Overview:This Sales Engineer role is responsible for demonstrating the value of the PagerDuty Digital Operations Platform to commercial and major sales customers. You will conduct technical sales discovery sessions to uncover customer challenges and deliver custom demos tailored to specific business needs.
The ideal candidate will possess a blend of technical expertise, consultative selling skills, and strong communication to effectively engage with customers ranging from DevOps engineers to senior executives.
Key Responsibilities:- Technical Sales Discovery – Conduct in-depth discovery sessions to assess customer pain points, business goals, and existing workflows.
- Custom Demonstrations – Deliver tailored demos that highlight how PagerDuty's Digital Operations Platform can solve specific business challenges and drive efficiency.
- Proof-of-Value (PoV) Execution – Lead PoV engagements that validate PagerDuty's business impact through hands-on customer trials and real-world use cases.
- Current State Architecture Mapping – Document and analyze existing customer workflows, identifying inefficiencies and opportunities for automation and incident response improvements.
- Fuency in English (with Business Acumen)
- Strong ability to bridge technical and business conversations, making complex concepts accessible to diverse audiences.
- Exceptional communication and presentation skills, with experience selling SaaS solutions to commercial and enterprise customers.
- Ability to work independently and cross-functionally in a fast-paced, high-growth environment.
- 5+ years of experience in a pre-sales, technical consulting, or solutions engineering role.
- Experience with IT operations, incident management, monitoring, or DevOps tooling.
- Basic scripting knowledge (e.g., Python, Bash, PowerShell) is a plus.
- Experience working with APIs, integrations, and cloud-based solutions.
- Experience in commercial sales environments.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture.
What we offer:- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent
- HibernationDuty - an annual company paid week off
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty:PagerDuty, Inc. is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty uses the E-Verify employment verification program.
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