Technical Services Implementation Engineer

hace 1 semana

Santiago, Metropolitana, Chile NTT DATA A tiempo completo

About the Role

We are seeking a highly skilled Technical Services Implementation Engineer (L3) to join our team at NTT DATA. As a key member of our technical implementation team, you will be responsible for providing technical support to our clients, including remotely supporting clients within service level agreements (SLAs), installing and configuring software and hardware, resolving incidents, performing root cause analysis, and adhering to related processes such as change management.

Key Responsibilities

  • Interact with clients on site to meet complex requirements of a solution.
  • Escalate unresolved problems and issues to the relevant third parties.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Write reports and proposals and complete and maintain project documentation.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Act as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
  • Included in higher complexity design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.

Requirements

  • Good understanding and appreciation of technical design and business principles.
  • Demonstrates project management and administration ability.
  • Good project skills which are demonstrated in the execution of installations and other assignments.
  • Demonstrate customer engagement skills.
  • Demonstrate relevant domain specialist knowledge.
  • Good verbal communication skills.
  • Client focused and display a proactive approach to solving problems.
  • Ability to work under pressure.
  • Ability to coach, mentor and provide guidance to team members.
  • Good understanding of project management principles.

Qualifications and Experience

  • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent.
  • Project management certification.
  • Seasoned work experience in a technical implementation engineering or similar role.
  • Seasoned experience engaging with clients and conducting presentations.
  • Seasoned project administration and documentation experience.
  • Seasoned report writing experience.
  • Seasoned project management experience.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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