Warehouse Operations Supervisor
hace 1 mes
Job Summary:
As the Supervisor - Operations, you will oversee the daily operations of a warehouse, ensuring efficient and effective management of receiving, picking, packing, shipping, and other warehouse functions. You will report directly to a Manager or Senior Manager Operations and be responsible for training, coaching, and counseling associates. You will also be responsible for ensuring compliance with operational, audit, safety, and all other company policies.
Key Responsibilities:
- Coordinate employee work assignments to achieve inbound and outbound service requirements
- Direct achievement of performance objectives related to productivity, quality, service, and safety
- Monitor workflow, work completed, error rates, and related metrics and take corrective action
- Ensure procedures are observed, implemented, and enforced
- Confirm quality and inspection process is accurate and excess costs are eliminated
- Ensure a safe working environment and follow safety regulations
- Maintain accurate time, attendance, and performance management records
- Maintain positive employee relations and morale
- Recommend performance management actions
- Assist in developing and documenting warehouse processes
- Establish and monitor performance standards for warehouse functions, including pick, pack, and ship
- Process returned merchandise
- Establish and monitor performance standards for equipment, assembly, housekeeping, etc.
- Develop and implement training certification programs and ensure warehouse employees receive training
Requirements:
- High School Degree or Equivalent required
- Fork Lift Certification preferred
- 2+ years warehouse and distribution operations experience
- 1 year experience leading warehouse associates
- Ability to operate a forklift or have the ability to obtain a forklift certification
- Strong knowledge of inventory control processes
- Knowledge of electrical, construction, or mechanical products
- Strong communication and interpersonal skills
- Strong time management skills
- Basic computer skills
- Attention to detail
- Ability to learn and use business planning systems
- Resolve problems in a timely manner under stressful situations
- Comfortable working in a team environment
- Ability to operate hand and power tools and equipment
- Ability to anticipate and prepare for customer needs
Physical Expectations:
- Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
- Work may require excessive bending or stooping.
- Employee required to climb ladders.
- Employee required to use hand tools.
- Employee uses heavy machinery (e.g., forklift, etc.).
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