Chief Network Operations Manager

hace 2 días


Santiago, Metropolitana, Chile BHP Group A tiempo completo
About the Role

The Principal Network Respond Engineer is responsible for overseeing the management and security of BHP's network infrastructure, ensuring its availability, integrity, and security align with company standards.

This role involves developing, leading, and coordinating incident management processes to resolve issues efficiently, engaging stakeholders during events and incidents, and interacting with technical teams to address technical issues.

Key Responsibilities
  1. Develop and lead incident management processes to ensure rapid resolution and minimal impact on operations.
  2. Coordinate fulfillment processes to meet all requests efficiently and effectively.
  3. Engage sites and TROC operation stakeholders during events, incidents, and changes or planned maintenance activities.
  4. Interact with technical stakeholders to address technical issues promptly.
  5. Oversee contact management with third parties and support service providers.
  6. Install, configure, and maintain network hardware and software.
  7. Evaluate major incidents to document lessons learned and share them with operations teams.
  8. Closely monitor minor incidents (P3/P4) within SLA deadlines.
  9. Support root cause analysis investigations and problem resolutions.
  10. Update monitoring tools, including network CI and components as needed.
  11. Perform maintenance activities to reduce failure rates and downtime of equipment.
  12. Execute planned work to deploy production systems technology changes and enhancements safely.
  13. Apply risk controls to identify potential threats and minimize business impact.
About You

You will be an excellent team player who can work in a standalone capacity, providing leadership to a team managing and supporting on-site operational technology and systems.

As a highly logical thinker with excellent analytical skills, you will excel at coordinating teams to resolve incidents and prioritize tasks effectively in a high-pressure environment.

Qualifications
  • Bachelor's degree or higher from a STEM school.
  • Minimum 7 years' experience in similar roles.
  • IT Infrastructure Library, ITIL v3 or higher certification required.
  • Technical experience in network administration, including routers, firewalls, and switches.
  • Hands-on experience configuring Cisco equipment.
  • Advanced knowledge of network protocols, security, and communication technologies.
  • Certifications aligned with networking equipment configuration are a plus.
  • Experience leading and resolving complex problems, proposing solutions, and finding the root cause after deep analysis.
  • Experience coordinating installations, configurations, and support of end-user equipment.
  • Experience leading and interacting with different lines of service and internal/external resolver groups.
  • Experience in an industrial environment, including networks, control systems, instrumentation.
  • Fluent verbal and written Spanish, advanced verbal/written English.
About Our Process

At BHP Group, we hire individuals who align with our values charter.

We adhere to Law 21,015 on Inclusion and strive to create a diverse workforce representing the communities we operate in.

We conduct fair, equitable, and accessible selection processes, considering disabilities when necessary.



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