Network Infrastructure Specialist

hace 1 día


Santiago, Metropolitana, Chile BHP Group A tiempo completo
About the Role

As a key member of our Technology Remote Operations Centre team, you will play a crucial role in ensuring the availability, integrity, and security of our network infrastructure.

Your primary responsibilities will include:

  1. Incident Management: Develop, lead, train, and coordinate incident management processes to ensure rapid resolution and minimal impact on operations.
  2. Fulfillment Process: Develop, lead, train, and coordinate fulfillment processes to meet all requests efficiently and effectively.
  3. Stakeholder Engagement: Engage with sites and TROC operation stakeholders during events, incidents, and changes or planned maintenance activities to ensure smooth operations.
  4. Troubleshooting: Interact with technical stakeholders, support level 1, level 2, and contractor level 3 teams to address technical issues promptly.
  5. Contact Management: Oversee and coordinate contact management with third parties and support service providers.
  6. Network Hardware and Software: Oversee the installation, configuration, and maintenance of network hardware and software.
  7. Lessons Learned: Ensure that major incidents' lessons learned are correctly documented, shared, and included as part of the operations teams' BAU activities.
  8. SLA Compliance: Ensure that minor incidents (P3/P4) are properly closed within the SLA.
  9. RCA Investigation: Provide technical support to the root cause analysis (RCA) investigation and problems resolution.
  10. Maintenance Activities: Perform maintenance activities on Production Systems Technology assets to reduce failure rates and downtime of equipment.
  11. Planned Work Execution: Ensure the safe execution of planned work to deploy Production Systems technology changes & enhancements.
  12. Risk Management: Apply effective risk controls to identify potential threats and minimize or remove business impact.
About You

We are seeking an experienced Network Engineer who is able to work independently and collaboratively as part of a team. You will have excellent analytical and problem-solving skills, with experience in leading and resolving complex problems. A Bachelor's degree in Computer Science or a related field is required, with at least 7 years' experience in similar roles.

You will be responsible for coordinating installations, configurations, and support of end-user equipment, and interacting with different lines of service and internal/external resolver groups. Experience in wireless networks, optical networks, radio trunking P25 Motorola, data centers, and cybersecurity is highly desirable.



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