Senior Client Development Manager
hace 2 meses
**Company Description**
Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more.
**Did you know that Epsilon**
- Created the first ever travel rewards program for PanAm Airlines?
- Built Apple’s first CRM database?
- Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more?
- Is ranked number 1 in IDC’s MarketScape Assessment for global DSPs and Leader in Forrester’s global Loyalty management software vendors?
We are looking for a Senior Client Development Manager to join our sales team in Colombia reporting directly to the Director of Sales, ROLA Region. As a pivotal member of our team, you will play a crucial role in growing, maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. You will work closely with clients to understand their business objectives and develop data-driven strategies based on the use of audiences, programmatic buying and social media, to help them achieve the objectives of each campaign according to the marketing funnel.
**Responsibilities**:
- Cultivate and strengthen relationships with assigned accounts (agencies and direct clients), promoting awareness of Epsilon's solutions and fostering long-term partnerships.
- Expand the client base by securing new partnerships, both with previous collaborators and fresh prospects, including brands and agencies.
- Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
- Clearly define and manage project deliverables, timelines, and dependencies for junior team members, internal stakeholders, and clients
- Provide training, project support, and career advice to junior team members
- Develop and implement data-driven strategies leveraging audiences, programmatic buying, and social media to align with client objectives across the marketing funnel.
- Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.
- Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
- Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
- Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
- Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.
- Stay abreast of industry trends and best practices, sharing insights and knowledge with clients and colleagues.
**Qualifications**
- 8 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies.
- Preferably 2 in Ad-Tech/Martech and/or Programmatic sales
- Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth.
- Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention.
- Strong negotiation, presentation, and closing abilities.
- Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams.
- Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.
- Self-motivated and results-driven, with a focus on surpassing performance targets.
- Proficient in English for business discussions and correspondence at an intermediate level.
- Experience with CRM software is advantageous, showcasing efficiency and technology utilization.
- Proficiency in Excel and PowerPoint; experience with Salesforce or HubSpot preferred.
**Additional Information** We offer**:
- Being part of a leading team in an industry in full growth and with great international projection.
- Medical insurance
- Work modality: hybrid
- Holidays: 15 days
- Training and Development Programs
- Language training (English and/or Portuguese)
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