End User Support Specialist 1 1

hace 1 semana

Santiago de Chile Epiroc Colombia S.A.S. A tiempo completo

**End User Support Specialist**
Are you our new colleague? We are currently looking for an End User Support Specialist to join our inspiring and innovative team. Does this sound like the next step in your career? Then this just might be the right challenge for you.

At Epiroc IT, we are committed to providing the technology behind the innovation and the tools empowering collaboration within Epiroc. Our mission is to operate and develop solutions and services that enable the organization's growth and profitability. The function operates on a global level to ensure that the organization has the tools needed to be successful.

We believe that we are stronger together, and that all of us bring unique skills and competencies. Within this role, you will be responsible for providing full onsite/desk side and remote support to end users for all their IT issues, services and change requests for users in the region. Additionally, you will also support remote users and other locations.

With the above currently on going, we need your expertize in service desk operations to help us reach our goals. If successful, you will be responsible for taking actions on Incidents and Service request coming from End Users in the South America region.
**Who we are, and what we can offer you**
In Epiroc IT EUS, you will be part of a regional team with 10 co-workers located across the South America region. The region benefits from a common language that is Spanish, simplifying the collaboration and trust between the team members.

Diversity is key to grow fresh and innovative ideas and solutions. In the 150 countries where you can find us, we encourage our employees to take ownership of their own development and careers with the support from their leaders. This way our employees can grow in the business, wherever they are at their careers, from entry level to senior leadership.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

**Job description**
In this role, you will be responsible for handling Desk Side Support, the local support for the end users. You will collaborate with the Regional End User Support Manager in the management of the IT platform to keep the information systems in optimal operating condition.

You are performing all task that cannot be managed remotely or require in depth technical knowledge, enable purchase activities and provide local guidance to the business. Travels in the region are required up to 20% of the time.
**Experience and knowledge requirements**

We see that you have a bachelor´s degree in information technology or equivalent experience (3+ year of experience with frequent customer contact and/or experience in a shared service environment). Fluency in English, both spoken and written is a must, other languages is a plus.

You have experience from troubleshooting PC´s, laptops (preferably Dell experience) as well as mobile devices and tablets management/support. We also see that you have experience/knowledge with:

- ServiceNow
- Outlook 2013/Office 365 support
- Microsoft Office 2013/2016 support
- Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc..), Altiris is an asset
- Networking, LAN/WAN - very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset
- End user Hardware support knowledge

ITIL (Foundation) Certification is a plus.
**Personality**
We are looking for a person with a strong customer focus and business oriented, team player and proactive. Capable to work in a collaborative culture where communication skills are highly demanded.

**Country and city description**
The position is located in Santiago, Chile.

Santiago, also known as Santiago de Chile, is the capital and largest city of Chile as well as one of the largest cities in the Americas. It is the center of Chile's largest and most densely populated conurbation, the Santiago Metropolitan Region, whose total population is 7 million. The city is entirely located in the country's central valley. Most of the city lies between 500 m (1,640 ft) and 650 m (2,133 ft) above mean sea level.

Founded in 1541 by the Spanish conqueror Pedro de Valdivia, Santiago has been the capital city of Chile since colonial times. The city has a downtown core of 19th-century neoclassical architecture and winding side-streets, dotted by art deco, neo-gothic, and other styles. Santiago's cityscape is shaped by several stand-alone hills and the fast-flowing Mapocho River, lined by parks such as Parque Forestal. The Andes Mountains can be seen from most points in the city. These mountains contribute to a considerable smog problem, particularly during winter. The city outskirts are surrounded by vineyards and Santiago is within an hour of both the mountains and the Pacific Ocean.

Santiago is the cultural, political and financial center of Chile and is home to the regional headquarters of

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