Senior Manager, Quality Assurance

hace 1 semana

Santiago de Chile Jobs for Humanity A tiempo completo

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: checkr

**Job Description**:
Senior QA Manager - Join our Inclusive Team at Checkr

**What you'll do**:

- Supervise a team of around 30 people and Managers in Chile and the United States.
- Grow, develop, and engage 6-8 direct reports (Associate Managers and Managers) within our growing Quality Control team.
- Work with the Quality Operations Management team in Chile and the United States to support the team through feedback and coaching, performance management, conducting annual performance reviews, and managing the team's daily administrative tasks.
- Oversee and manage the Quality Assurance team's strategy by developing, organizing, and managing your team's productivity goals, OKRs, objectives, KPIs, and product improvements that will drive success towards our annual company goals.
- Ensure maximum accuracy of records and compliance with all US laws and regulations through the team's audit practices.
- Utilize data to synthesize recommendations and share them with the US and Chile Quality Operations Management team and other key stakeholders to drive a culture of collaboration within a cross-geographical team and high employee satisfaction rate.
- Build strong relationships with other Compliance Ops stakeholders such as Disputes Senior Management, Shared Services Senior Management, and the Director of Compliance Ops (to whom you will report).

**Requirements**:

- 5+ years of professional experience, with a focus/experience in operations, support, risk, fraud, audits, compliance, or trust and safety preferred.
- Ideally, 2+ years of experience leading and coaching a team with a track record of building relationships and understanding the team's day-to-day work.
- This person needs a high level of analytical and data-driven thinking. They use data and research to make strategic and informed decisions.
- When it comes to problem-solving, this person must think innovatively, using divergent and critical thinking skills, finding multiple solutions to problems that already have accepted solutions, for example, improving a process or operation to make it more efficient or adaptable.
- Effective and timely communicator. Strong verbal and written communication skills are essential, as well as the ability to provide information, training, and guidance to individual collaborators. Additionally, they must have confidence and comfort in leadership meetings and the ability to communicate effectively and transparently with staff.
- Strong project management and organizational skills, as well as experience managing large projects involving multiple direct reports and colleagues within the organization.
- Bilingual in Spanish and English at a professional level.
- Relationship management skills - build and foster effective working relationships with your team and other key stakeholders throughout Checkr.

**What we offer**:

- Work with the best.
- Be part of an international company with headquarters in the United States.
- Competitive compensation and opportunities for professional and personal growth.
- 100% coverage for medical, dental, and vision insurance for employees and dependents.
- Extra 5 days of vacation benefits and flexibility for time off.
- Reimbursement for learning and development expenses.
- Work-from-home allowance.

Equal employment opportunity at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all our technical, non-technical, and leadership positions. Checkr believes that collecting and celebrating unique backgrounds, qualities, and cultures enriches the workplace. Checkr also welcomes the opportunity to consider qualified applicants with arrest or conviction records. Checkr's commitment to diversity extends to hiring talented individuals despite having criminal backgrounds, in accordance with local, state, and/or federal laws, including the San Francisco Fair Chance Ordinance.

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