Professional Services Project Manager

hace 4 semanas

Santiago de Chile Variacode A tiempo completo

Our client, a SaaS incident response tech company, is seeking an exceptional Professional Services Program Manager to join our team and play a pivotal role in driving customer success for our most strategic clients. As a trusted advisor, you will collaborate closely with Sales, Customer Success, and Professional Services teams, shaping and leading the execution of transformational projects, ensuring synergy and satisfaction across our customers' experiences.

This role requires fluency in English, excellent communication skills, and the ability to work remotly with clients in MST - Mountain Standard Time, PST - Pacific Standard Time, or APJ or AEDT - Australian Eastern Daylight Time time zones.

**Key Responsibilities**:
Lead and manage long-term program management projects, ensuring successful delivery and customer satisfaction
Collaborate with the Professional Services team to develop tailored solutions that address client needs and support project execution
Proactively identify, anticipate, and address customer needs by providing training, support, and other solutions for a seamless customer experience
Manage project and account-level escalations, mitigating risks to customer success through strategic planning and product/service recommendations
Work closely with Professional Services Consultants to maintain high-quality engagements and foster positive client relationships
Facilitate group discussions, implementation methodologies, roadmapping, enterprise strategy, and executive-level requirement gathering sessions
Drive continuous improvement strategies to reduce cost of revenue

Welcome to Variacode We're not your typical staffing company. Deeply rooted in the IT scene, we're all about matching the right tech folks with businesses that'll love their skills just as much as we do. Think of us as the tech-savvy friend who always knows someone for that specific job you need to fill.

Our team? A melting pot of talented individuals from all walks of life. This diversity isn't just a buzzword for us - it's what fuels our fresh, out-of-the-box approach. It’s how we consistently come up with nimble solutions that old-school firms wouldn't even think of.

We're passionate about connecting bilingual Latin American IT pros to opportunities where they can shine. And we're equally enthusiastic about helping businesses tap into this pool of talent, driving efficiency without breaking the bank.

So, if you're seeking a dynamic, agile, and downright cool place that values every shade of talent, Variacode is where you want to be. Let's shake things up together in the IT staffing world

**Requisitos**:
BS or equivalent degree in a relevant field
3-5 years of Program management/Customer management experience or equivalent
Strong analytical and problem-solving skills, with the ability to adapt communication styles to various audiences and manage challenging client situations
Highly developed soft skills, including a collaborative and consultative work style that thrives in a fast-paced, dynamic environment
Proficiency in Google Applications, Slack, and Salesforce
Fluency in English

Beneficios

Competitive salary 100% remote work Workspace setup bonus $400 USD gross Bonuses in September and December, $300 USD gross each Company laptop Floating day (Ex: Birthday off) 20 working days of vacation after the first year of employment 6 paid days off (PTO’s) English Online Training

**Additional Programs**: 5% sales commissions if you bring a sales opportunity, and the opportunity is won. USD $500 if you bring a new employee using our referral program.

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