Customer Support Representative Travel Tech Startup
hace 4 semanas
**Join a Disruptive Startup**
RoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business. With a property management system and marketing services, they help campgrounds and RV parks attract more customers. As a small and hungry team, they're looking for hands-on individuals to join them.
**Drive Customer Success as Customer Support Representative**
RoverPass is seeking a talented and experienced individual to join their team as a Customer Support Representative and play a crucial role in driving customer success. In this role, you'll be responsible for monitoring the support queue and ensuring that the customer support team is answering customer questions in a timely manner. You'll work on side projects that range from internal process creation to proactive outreach to accounts to assisting in rolling out new features and ensuring that their accounts are up to speed.
In collaboration with the product team, you'll also work to improve both the product and the customer service knowledge base so that customers can help themselves solve their problems. You'll become a master of the RoverPass platform and act as a first touch account manager for all of their accounts.
**Skills & Qualifications**
- Proactive and ambitious with an entrepreneurial spirit
- Comfortable with inbound and outbound phone correspondence
- Tech savvy
- Excellent time management
- Strong problem-solving skills
- Ability to multitask
- Coachable and open to feedback
- Excellent written and verbal communication skills in English
**Potential for Growth**
This role has the potential for growth within the company, with opportunities for advancement based on performance and company needs.
**Work-Life Balance & Benefits**
At RoverPass, they believe in a strong work-life balance and offer flexible working hours and 100% remote work opportunities. They also offer a comprehensive benefits package, including:
- Competitive salary
- Paid time off/vacations
- Local holidays
- Paid maternity/paternity leave
**Join the RoverPass Team**
If you're looking for an exciting and challenging opportunity in the tech travel industry, join the RoverPass team today as their Customer Success Master and drive success in their customer service department
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