Partner Success Coordinator

hace 5 meses


Santiago de Chile Uber A tiempo completo

**About the Role**

The Partner Success Coordinator role is a great opportunity to demonstrate your relationship and portfolio management skills for the assigned territory. This role focuses on post-sales of Medium-to-Big sized business, deepening the relationship partners to increase retention as well as driving business growth, with mutually beneficial outcomes. Partner Success Specialists are critical to retaining biggest accounts, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.

**What you'll do**
- Lead post-deal partner management for a high value and high potential portfolio of restaurant partners
- Own partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your partners, upsell new product features and ensure high retention by driving mutual business value
- Be the voice of the customer to internal partners - translate their needs and advocate on their behalf
- Understand the partner landscape and ensure we have positive relationships throughout our restaurant partner organizations
- Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams.
- Set, track and report on performance metrics partners, run business reviews.

**What you'll need**
- 1-3 years experience, ideally in a similar function
- Experience in customer-facing experience and have been accountable for achieving business targets or delivering a quota
- Confident in making data-led decisions and using sound business judgment
- Great project management skills who can develop detailed joint business plans with the partners and consistently deliver above expectations
- Strong executive presence and interpersonal skills (verbal and written)
- Speed, resourcefulness, and go-getter demeanour. This team moves fast and always operates in new spaces
- Highly autonomous - able to work with mínimal oversight
- Willingness to work hard, roll up sleeves, and get in the weeds with our highest value partners



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