Dir-hotel Technology

hace 2 semanas

Santiago de Chile Marriott Worldwide A tiempo completo

**Job Number** 22131193

**Job Category** Information Technology

**Location** The Ritz-Carlton Santiago, El Alcalde 15 El Golf, Santiago, Región Metropolitana de Santiago, Chile VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

In addition to the functions of a property systems manager, the Director of property Technology manages a revenue-generating function in a large property or multiple properties with a shared infrastructure. Works with property management and Regional IR leadership to participate in the acquisition of technology services for guests through an understanding of the properties specific business/customer base (i.e., convention). Provides strategic leadership for IR services surrounding initiatives and projects and coordinates with regional IR leadership on systems/services to enhance services in a specific property. May have direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff.

**CANDIDATE PROFILE**

**Education and Experience**
- BS/BA or equivalent work experience. Additionally, 5-7 years’ experience in like position.
- System-related professional certifications preferred.
- Previous management experience and demonstrated matrix management skills

**CORE WORK ACTIVITIES**

**Managing Projects and Policies**
- Functions as on-site project manager who plans and manages both new systems and system upgrades for property site.
- Performs assessments of needs ensuring compliance with budget, standards.
- Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification.
- Prepares project plans and monitors on-site.
- Coordinates multiple-vendor projects.
- Verifies compliance to technology-related vendor contracts.
- Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Accountable to take action to address deficiencies. Determines solutions and implements per SOP.
- Provides timely, accurate, and detailed status reports as requested.

**Meeting Technology Needs**
- Evaluates and makes recommendations regarding technology/asset life-cycles. Verifies that necessary property is properly equipped in terms of PCs, hardware, servers, etc.
- Foresees, identifies and resolves system(s) performance problems.
- Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology.
- Verifies property’s technology assets are secure and maintained in accordance with Marriott International policies and standards.
- Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff.
- Reviews networks’ performance and performs design/re-design as needed to meet property needs.

**Forecasting and Complying with Financial Parameters**
- Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property’s overall business success.
- Manages technology profit and loss. Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V.
- Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Advises and verifies that property management has adequately addressed technology needs in short
- and long-term planning.
- Reviews vendor proposals and selects appropriate vendor for technologies/hardware.

**Building Successful Relationships**
- Communicates IR standards and best practices.
- Is expected to present proposals, analyses, projects, cost-models, etc. in a well
- written and/or verbally articulate manner.
- Is viewed as a credible leader by subordinates, peers, and senior management.
- Provides exceptional customer service.

**Managing and Conducting Human Resource Activities**
- May have direct management responsibility for property-based system managers and technicians. Provides work direction to cluster-based systems technicians and managers.
- Responsible for hiring, training, development, compensation, performance management of direct reports. Additionally, provides performance feedback to Area System Manager on cluster support positions.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences

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