Field Service Engineer
hace 6 meses
**Job Description**:
**Work Arrangement**:
USA Field Assignment, working out of their home office located within 50 miles of Fort Myers, FL. to cover assigned cases at GM dealers in their areas.
**The Role**:
In this role, you will give on-site automotive, business, and computer technical support to GM’s retail and wholesale staff. You will help diagnose and repair vehicles. You will support the GM brand’s quality by documenting and reporting your feedback on your findings in the field. You will assess the dealer’s level of training and identify if the dealership has the appropriate equipment. You will act with professional integrity.
Hours on average, are 40 hours a week, with occasional work on nights and weekends depending on business needs. To be successful in this position, you will be a lifelong learner and work in partnership with others by communicating and collaborating effectively. You will hold others and yourself accountable for modeling GM's values and winning culture.
**What You'll Do**:
- Monitor and respond to cases referred by the GM Technical Assistance and the Field Service Engineers Dispatch Centers.
- Access GM’s system and other resources to research the problem and find other similar cases and workable solutions.
- Diagnose cases, recommend solutions, and direct repairs to reduce vehicle repurchases and warranty expense.
- Verify that repairs were successful.
- Write field product reports and state of health reports having your assessment of the dealer’s level of training, and service readiness.
- Provide Dealership service readiness feedback and support Techline products at GM Dealerships and other authorized facilities including certain GM Fleet accounts.
- Cooperate with team members and resolve conflicts.
- Train dealer’s crew.
- Follow safety and health rules/procedures.
**Additional Job Description**:
**Your Skills & Abilities (Required Qualifications)**:
- Have the detailed automotive, mechanical, electronic, and electrical knowledge needed to diagnose and repair vehicles.
- Know how to dissemble and reassemble automotive systems, such as transmissions; can explain the process to others; and can recognize when repairs are done correctly or incorrectly and why.
- Can visually spot abnormalities in a vehicle.
- Can clearly explain your findings and recommendations to dealers and technicians.
- Can manage your time well.
- Can use word processing software to create and keep correct documentation.
- Have a cheerful outlook and a commitment to lifelong learning.
**What Will Give You A Competitive Edge (Preferred Qualifications)**:
- Knowledge of and experience repairing Electric Vehicles.
- Able to run diagnostic equipment and data collection tools, such as TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, and Pico Scope.
**This position requires the ability to legally operate a motor vehicle on a regular basis.**
Compensation: The compensation information is a good faith estimate only. It is based on what a successful Colorado applicant might be paid in accordance with Colorado law. The compensation may not be representative for positions located outside of Colorado. - The median level of salary compensation for this role is $83,096 - $100,919.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
LI-Remote
**GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF**
**YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.**
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Benefits Overview**:
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
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